Front Desk Liaison

The role of Front Desk and Community Liaison is a vital part of our organization's operations. As the first point of contact for visitors, clients, and community members, you will be responsible for providing exceptional customer service and ensuring that everyone who connects with our organization feels respected and supported.

As the Front Desk and Community Liaison, you will play a key role in keeping our organization running smoothly by managing incoming and outgoing communications, scheduling appointments, and supporting daily operations through accurate filing, data entry, and document management.

You will also coordinate office administration tasks such as receiving and dispatching courier items, maintaining records, and providing assistance to the broader team as needed. This is a frontline role that combines organisational skill with cultural care, ensuring that everyone who interacts with our organisation feels valued and respected.

Key Responsibilities:

• Answer, screen, and direct incoming calls with professionalism.
• Take and relay accurate messages in a timely manner.
• Provide clear information to callers, clients, and community members.
• Manage all incoming and outgoing email correspondence.
• Coordinate courier deliveries, mail, and messenger items.

Reception and Client Care:

• Welcome and greet all visitors, ensuring they feel respected and cared for.
• Follow and uphold our visitation protocols.
• Direct clients and stakeholders to the appropriate staff member, conference room, or meeting space.
• Monitor visitor access to maintain security awareness.

Administration and Office Management:

• Prepare letters, correspondence, and internal documents.
• Draft, review, and manage supplier quotes and invoices.
• Provide general clerical support to managers and supervisors.
• Maintain office filing systems and digital records.
• Monitor and order office supplies; ensure common areas remain stocked and tidy.
• Coordinate maintenance and repair of office equipment.
• Manage the petty cash system and maintain records.

Organisational Support and Coordination:

• Track and communicate staff movements (in/out of office, fieldwork, leave).
• Assist managers with scheduling meetings, appointments, and rostering.
• Support shift management by coordinating rosters, checking staff availability, and ensuring coverage for operational needs.
• Assist with logistics for events when required.

Workplace Culture and Safety:

• Uphold our cultural safety, respectful workplace, and Indigenous employment policies.
• Ensure all duties are carried out in alignment with our values and community protocols.
• Act as the first point of care and connection for staff, Elders, and community visitors.

Benefits:

• Community Impact – Be part of an Indigenous-led organization making a real difference in protecting Country, preserving culture, and strengthening community.
• Cultural Connection – Work within the authority of Gimuy Walubara Yidinji Elders, with opportunities to deepen your understanding of cultural protocols and practices.
• Professional Growth – Gain skills in administration, community services, and cultural engagement within a supportive team environment.
• Inclusive & Respectful Workplace – A culturally safe, respectful, and family-friendly workplace guided by clear policies and Elders' authority.
• Work-Life Balance – Flexible work arrangements considered to support family and community obligations.
• Team Environment – Be part of the team working alongside passionate colleagues.
• Recognition of Contribution – Your role as the first point of care and connection will be highly valued and visible within the organisation and community.

Selling Point:

Join our team as the first point of care and connection for our community.