Senior Business Solutions Consultant

Unlock Your Potential as a Senior Business Solutions Consultant

About BCS Technology

BBCS Technology International is a pioneering global IT professional services organization, delivering customized solutions in emerging technologies like blockchain, digital transformation, cloud, big data, AI, predictive analytics, and machine learning. With over 20 years of experience, our consultants have successfully implemented end-to-end solutions for high-profile clients in the travel and aviation industry.

Job Summary

The Senior Business Solutions Consultant will play a key role in supporting the delivery of projects and leading the coordination of software and system changes in the Commercial Airline Technology team. This position requires a skilled individual who can elicit and document requirements, analyze and design solutions, coordinate with technical delivery/development teams and vendors, validate and test changes, manage software and organizational changes through to completion, and plan and execute implementation/cutover activities.

Key Responsibilities

• Manage and coordinate delivery of software changes and releases, preparing delivery and implementation plans for projects and initiatives, and coordinating business stakeholders, technical teams, and vendors as per the delivery plan.
• Support delivery of major projects involving Commercial Airline Technology, providing business analysis support and consulting advice throughout the duration of the project, and managing application configurations as part of delivery.
• Deliver BA outcomes under agreed governance standards, delivery methodologies, work practices, systems, and tools, applying best practice BA methodologies to support the delivery of implementation projects and system changes.
• Facilitate meetings with internal/external stakeholders to communicate updates and drive project outcomes, appropriately escalating to senior management issues impacting the delivery of application changes.
• Transition projects and system changes to operational teams using the agreed handover process, including quality documentation.
• Work with stakeholder groups to obtain engagement feedback to measure project/program effectiveness.

Requirements Analysis

• Elicit business and system requirements and liaise with vendors and technical delivery teams, acting as the conduit between business and technical teams to ensure the right solution is delivered.
• Ensure detailed business and functional requirements are clearly and accurately documented, clearly and simply articulating business requirements from a business perspective, while also producing functional documentation that provides sufficient detail.
• Review and validate high-level processes, systems, and reporting to ensure full coverage of requirements, conducting gap analysis between current processes and future state processes.

Solutions Design

• Review requirements and provide recommendations regarding software solutions, working with product owners, architecture team, and vendors to design and document solutions that meet business requirements, ensuring the solution is in accordance with Jetstar IT standards.
• Obtain key inputs from stakeholders, SMEs, and architecture teams and identify solution interdependencies, ensuring dependencies and constraints from other inflight initiatives are identified and highlighted.
• Participate in design reviews and walk-throughs to communicate system designs and validate proposed solutions.

Quality Assurance and Testing

• Define testing scope and work with users and testing teams to complete testing (e.g., UAT).
• Support Testing and Quality Assurance through documentation of testable requirements and execution of testing, ensuring configuration and changes of applications implemented match their intended design and comply with IT architectural standards.

Change Management

• Evaluate planned system and software changes to minimize risk and operational issues, developing, reviewing, and documenting change management inputs, including business impact assessments, training and communication needs, and risk assessments.
• Ensure changes are documented and aligned with Jetstar and IT Change Management processes, ensuring changes also meet compliance requirements, e.g., PCI, PI, and cybersecurity.
• Communicate the change to internal and external stakeholders.

Process & Documentation

• Document existing and new processes as required, promoting standard operating procedures and following delivery framework to ensure consistent delivery experience.
• Update and maintain the team's knowledge base and delivery templates.

Systems Support & Operations

• Provide additional support to the systems support team (BAU) when needed, analyzing system issues and coordinating resources and suppliers to resolve them within agreed SLAs.
• Serve as an escalation point if required due to resource constraints from the Systems Support team, assisting in coordinating support of tier 1 applications with major operational and commercial impacts when required.
• Provide user support (including 24*7 on-call roster).

Requirements

• Tertiary qualification in business/information technology.
• Microsoft Office application proficient.
• PMP or Prince2 certification and/or Lean/Six Sigma certification is a plus.
• Minimum 2 years of experience as a Business Analyst (preferably in the Technology field).
• Minimum 2 years of experience in a Delivery or Implementation role (preferably in the Technology field).
• Experience working on and delivering successful outcomes in large-scale IT project initiatives.
• Experience working in the aviation and travel industry (preferred).
• Experience with working within a dynamic and fast-paced team environment.
• Experience working in a collaborative team environment.
• Analytical and Problem-Solving Skills.
• Strong analytical and problem-solving skills, using a flexible approach and demonstrating tolerance for ambiguity. Strong attention to details.
• Communication.
• Excellent written and verbal communication skills with the ability to communicate complex thoughts and ideas clearly to a variety of audiences.
• Able to communicate effectively with stakeholders.
• Domain & Business Knowledge.
• Strong business acumen with the ability to understand commercial, operational, and customer experience impact.
• Knowledge of aviation & travel technologies.
• Stakeholder Management.
• Excellent stakeholder engagement with internal teams & and external vendors.
• Effectively manage stakeholders across different levels in the organization.
• Proven ability to work collaboratively with cross-functional teams.
• Able to manage conflict Results--Oriented.
• Self-motivated with the ability to prioritize, meet deadlines, and manage to change priorities.
• A results-oriented individual who thrives working in a fast-paced environment.
• Business Analysis and Delivery.
• Proficient in requirements elicitation and documentation, systems analysis and design, system deployment, training, and change management.
• Able to use different business analysis tools and methodologies.
• Proficient in developing and executing delivery plans.

Benefits

• A competitive salary ranging from $120,000 to $180,000 per year, depending on experience.
• More than just a market-leading salary – we provide a range of benefits including HMO, performance awards, and yearly appraisals.
• Your voice will be heard - you are part of a small collaborative team where your ideas will have an impact.
• A chance to work with the best international brands from the US, Canada, Mexico, Australia, Singapore, and many more.
• Work from home - we're working remotely but still find ways to build teams during the pandemic with monthly team building and treats.
• Opportunity to travel – we have regularly sent our staff to work directly with our clients and this will continue post-Covid. We have supported our staff for long-term assignments or permanent migrations in the US, Mexico, and Australia.
• We've got your back - you're part of a company that will invest in your career progression, training, and development.
• Sponsored AWS and .Net/Azure Certifications.
• Learning and development opportunities – both on-the-job and classroom-style training.
• Genuine Career opportunities / Opportunities to advance – we want to progress our people.
• PTO/paid holidays.
• Extra leave awarded after your first year of service.
• Laptop (fully expensed).

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