Customer Service Advisor

2 weeks ago

Sydney, New South Wales, Australia S&You Full time

Job Description:

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We are seeking a skilled Customer Service Advisor to join our team at S&You. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service to internal and external clients.

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About the Role:

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This is an exciting opportunity for a motivated and detail-oriented individual to provide excellent customer support in a fast-paced call centre environment. You will be working with a variety of customers, including builders and dealers, to resolve their queries and concerns.

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Key Responsibilities:

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As a Customer Service Advisor, your main responsibilities will include:

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  • Responding promptly to customer inquiries via phone and email">
  • Processing payments and purchase orders efficiently">
  • Preparing daily reports to ensure accurate record-keeping">
  • Providing information and documentation to customers as required">
  • Forwarding new business leads to the relevant Sales Account Executive for follow-up">
  • Collaborating with other teams to ensure timely delivery of customer orders">
  • Logging and monitoring authorized Goods Returns requests">
  • Issuing relevant documentation to customers as needed">
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Requirements:

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To be successful in this role, you will need:

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  • ">
  • A minimum of 2+ years' experience in a call centre or high-volume call environment, along with administrative roles">
  • Experience in a similar industry is desirable">
  • Proficiency in Microsoft Office (Word, PowerPoint, Excel)">
  • Strong attention to detail and problem-solving abilities">
  • Ability to resolve conflicts and work under pressure">
  • Resilience and ability to deal with problems as they arise">
  • Strong customer focus and ability to maintain excellent customer relationships">
  • Capacity to work with minimal supervision and use initiative when required">
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Benefits:

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This role offers a competitive hourly rate of $41.11 per hour, plus superannuation. The position is based in Marsden Park, NSW, and requires the candidate to work Monday to Friday, excluding public holidays. The duration of the contract is 3 months, with the possibility of extension.

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About Us:

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S&You is an Australian company that provides, sells, and services top-quality air conditioners. We value our customers and strive to deliver exceptional service in all aspects of our business.

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