Customer Service Operations Specialist
2 hours ago
About Us
At Buildsafe, we pride ourselves on delivering innovative height safety systems and solutions in the building and construction space. Our fast-paced environment requires individuals who are adaptable, proactive, and dedicated to building strong relationships with our partners and clients.
About The Role
This Customer Service Representative position plays a vital role in our business, working closely with a small team to schedule work for our branches across QLD. The role offers variety, ensuring you engage with stakeholders directly over the phone, administer notes, and schedule jobs. You will support our Branch Managers, Team Leader, Clients, and Construction Supervisors to ensure that our trucks arrive on site, on time, and ready with the right products to install our height safety systems, keeping all trades safe on-site.
Key Responsibilities:
- Scheduling jobs between trucks to service various building sites for our branches
- Liaising closely with your Branch Manager and assisting with smooth operations throughout the day
- Receiving and responding to phone calls and email enquiries from clients
- Ability to troubleshoot, problem-solve, and resolve concerns or issues
- Admin responsibilities of entering bookings
- Optimising schedules to achieve maximum branch profitability
About You
Your excellent communication skills, both written and verbal, will be critical to the success of this role. Your ability to build excellent working relationships, particularly with our clients and Branch Managers, will also be essential, as will your ability to consistently provide outstanding customer service.
You should have strong communication skills, both verbal and written, with the ability to engage with internal and external stakeholders effectively. A sound foundation of administrative skills is also required. Problem-solving skills, with the ability to think outside the box and find innovative solutions to challenges, are highly valued. Attention to detail, with the ability to learn quickly and adapt to changing circumstances, is crucial. Excellent organisational and prioritisation skills, with previous experience in a fast-paced environment, are also necessary.
We offer a competitive base salary of $65,000 per annum, plus added performance bonuses. Additional benefits include complimentary professional car washes on site, ongoing training and development opportunities, a Wellness & Wellbeing Coach, monthly lunches & morning teas, a supportive leadership team, and an Employee Assistance Program for you and your loved ones. If you are a motivated individual who is passionate about providing exceptional customer service, please apply by sending your CV outlining your suitability for the role.
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