Customer Service Representative
3 weeks ago
About the Role
We are seeking a highly skilled Customer Service Officer to join our team at AMA Collision Arundel. As a key member of our team, you will be responsible for ensuring our customers have an exceptional experience with us.
Key Responsibilities
- Provide exceptional customer service and support to our customers
- Assist and support our wider team and managers with administration tasks
- Keep customers informed about the repair process and anticipated completion dates for their vehicles
- Contact customers to ensure they are satisfied with the AMA experience
- Support management with inventory management and liaison with insurance providers
Requirements
- Proven experience in a customer service role
- Highly professional and personable with strong relationship building skills
- Strong systems experience and competent computer abilities
- Excellent verbal and written communication skills
- Ability to meet strict deadlines and work effectively with the team
What We Offer
- Reward and recognition for outstanding performance
- Career development and training opportunities
- Referral bonus for recommending a friend to work with us
- Discounts on parts and tools
- Uniforms and 24/7 professional counselling for team members and their families
We champion our team and focus on individual strengths and values to bring the best out of people. We are an equal opportunity employer and welcome applications from all qualified candidates.
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