Customer Service Representative

4 weeks ago

Arundel, Queensland, Australia AMA GROUP AUSTRALIA Full time
About the Role

We are seeking a highly skilled and professional Customer Service Officer to join our team at AMA Collision Arundel.

This is a permanent, full-time position working Monday to Friday.

Key Responsibilities
  • Ensure a customer-friendly environment at all times.
  • Greet customers upon arrival and provide a warm welcome.
  • Keep customers informed about the repair process and anticipated completion dates for their vehicles.
  • Regularly contact customers to ensure they are satisfied with the AMA experience.
  • Handle telephone and email correspondence in a professional and timely manner.
  • Support management with inventory management, including parts, paint, and consumables.
  • Liaise with insurance providers regarding claims and repairs.
Requirements
  • Proven experience in a Customer Service role.
  • Highly professional and personable with strong relationship-building skills.
  • Strong systems experience and competent computer abilities.
  • Excellent verbal and written communication skills.
  • Ability to meet strict deadlines.
  • Able to work effectively and collaboratively with the team.
What We Offer
  • Reward and recognition for outstanding performance.
  • Career development and training opportunities.
  • Referral bonus for recommending a friend to work with us.
  • Discounts on parts and tools.
  • Uniforms and a professional work environment.
  • 24/7 professional counselling for team members and their immediate families.

We champion our team members, recognizing that it's our people who set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.

AMA Group is an equal opportunity employer, dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

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