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Food and Beverage Team Lead

1 month ago

Manningham, Australia Mercure Full time
Job Title: Food & Beverage Supervisor

At Mercure Melbourne Doncaster, we are seeking a highly motivated and experienced Food & Beverage Supervisor to join our team. As a key member of our Food & Beverage operations team, you will be responsible for leading, mentoring, and motivating your team to deliver exceptional service to our guests.

Key Responsibilities:

  • Supervise Food and Beverage outlet operations during Breakfast, Lunch, and Dinner meal periods;
  • Create an energetic and engaging environment where team members and guests can connect over great Food & Beverage;
  • Communicate and delegate tasks to the team;
  • Manage guest queries in a timely and efficient manner;
  • Assist the Director of Food & Beverage with analysing performance, rostering, and budgeting;
  • Assist Food and Beverage management with training and development of team members.

Requirements:

  • Passion for customer service;
  • Supervisory experience in a similar role;
  • Proven experience in leading and motivating a team;
  • Strong interpersonal skills both with internal and external customers;
  • Demonstrated ability to problem solve and remain calm under pressure;
  • Excellent time management and communication skills;
  • Be available to work across a variety of shifts;
  • Holds a valid Responsible Service of Alcohol (RSA) in VIC.

About Mercure Melbourne Doncaster:

Mercure Melbourne Doncaster is a 183 room & suite hotel located in the Eastern Suburbs of Melbourne. Our hotel features a restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD, and six event spaces for up to 200 guests. We offer a rewarding work environment, ongoing career and professional development opportunities, and global discounts on hotel accommodation and food and beverage.