Strategic Supply Chain Partnership Specialist
1 week ago
RAC Insurance, a purpose-led member organisation in Western Australia, is seeking an experienced Strategic Supply Chain Partnership Specialist. This role will play a pivotal part in optimising our supply chain to deliver exceptional service to our members.
About the RoleThis key position will work closely with top-tier service providers to enhance quality, efficiency, and cost-effectiveness within our Claims business. You will support contract management, analyse supplier performance, and foster strong partnerships that align with RAC's commitment to delivering outstanding member experiences.
Key Responsibilities- Contract Management & Governance: Ensure compliance with the Claims Supply Chain Contract Management Handbook.
- Data Analysis & Reporting: Evaluate supplier performance and recommend improvements.
- Operational Excellence: Support the claims team by ensuring access to high-quality service providers.
- Continuous Improvement: Drive initiatives to enhance Net Promoter Scores (NPS) and customer satisfaction.
- Supplier Collaboration: Conduct regular meetings to review performance and resolve any issues.
- Quality & Compliance: Audit supplier performance to meet Service Level Agreements (SLAs) and quality standards.
- Dispute Resolution: Address claims settlement disputes and member complaints effectively.
- A strong knowledge of procurement, contract management, and commercial law.
- Demonstrated ability to analyse data and make sound commercial decisions.
- Excellent communication, negotiation, and relationship-building skills.
- Proactive problem solver with the ability to manage multiple stakeholders and priorities.
- Tertiary qualifications in a related field or equivalent business experience.
- Progress towards ANZIIF-endorsed qualifications in loss adjusting or insurance.
- A workplace culture where our people feel valued, respected, and empowered.
- Flexibility to work in ways that meet work/life commitments and support wellbeing.
- A chance to be part of a purpose-led organisation that gives back to the WA community.
- An environment that values ongoing career development.
- Free Roadside Assistance and discounts on RAC products and services.
- Opportunities for community engagement and corporate volunteering.
The estimated salary for this role is around $90,000 - $110,000 per annum, depending on experience and qualifications. If you are a motivated professional looking for a new challenge, we encourage you to apply.
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