Strategic Procurement Specialist

17 hours ago


Perth, Western Australia RAC of WA Full time
About RAC

RAC is a leading member organisation in Western Australia, with over 1.3 million members. Our purpose is to create greater value for our members and deliver on our commitment to be 'The driving force for a better WA.'

Job Title: Strategic Procurement Specialist - Claims Supply Chain

$80,000 - $110,000 per annum + benefits

Job Description

The Strategic Procurement Specialist - Claims Supply Chain will play a pivotal role in optimising our supply chain to deliver exceptional service to our members. You'll work closely with key service providers to enhance quality, efficiency, and cost-effectiveness within our Claims business.

You will support contract management, analyse supplier performance, and foster strong partnerships that align with RAC's commitment to delivering outstanding member experiences. This role requires a proactive problem solver with excellent communication, negotiation, and relationship-building skills.

Key Responsibilities:

  • Contract Management & Governance: Ensure compliance with the Claims Supply Chain Contract Management Handbook.
  • Data Analysis & Reporting: Evaluate supplier performance and recommend improvements.
  • Operational Excellence: Support the claims team by ensuring access to top-tier service providers.
  • Continuous Improvement: Drive initiatives to enhance Net Promoter Scores (NPS) and customer satisfaction.
  • Supplier Collaboration: Conduct regular meetings to review performance and resolve any issues.
  • Quality & Compliance: Audit supplier performance to meet Service Level Agreements (SLAs) and quality standards.
  • Dispute Resolution: Address claims settlement disputes and member complaints effectively.
What We Are Looking For:

We are seeking an experienced professional with:

  • Strong knowledge of procurement, contract management, and commercial law.
  • Demonstrated ability to analyse data and make sound commercial decisions.
  • Excellent communication, negotiation, and relationship-building skills.
  • Proactive problem-solving skills with the ability to manage multiple stakeholders and priorities.
  • Tertiary qualifications in a related field or equivalent business experience (desirable).
  • Progress towards ANZIIF-endorsed qualifications in loss adjusting or insurance (desirable).
What We Offer:

At RAC, we offer a workplace culture where our people feel valued, respected, and empowered. We provide:

  • A flexible working environment that meets work-life commitments and supports wellbeing.
  • A purpose-led organisation that gives back to the WA community.
  • Ongoing career development opportunities.
  • Free Roadside Assistance and discounts on RAC products and services.
  • Opportunities for community engagement and corporate volunteering.

Please submit your application, including your CV, showcasing your relevant skills and experience.



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