Bendigo Customer Experience Ambassador
4 weeks ago
About Us
We're a community-focused bank that offers every opportunity for growth and development. Our unique philosophy sets us apart, allowing our Customer Service Officers to be the face of the branch and provide exceptional customer experiences.
Job Summary
We're seeking a skilled and enthusiastic Casual Customer Service Officer to join our team at Community Bank Mundaring. As a Casual Position, you'll work varying days and hours during the week, with regular shifts in the initial training period and occasional additional shifts due to team absence or planned leave.
Responsibilities
- Provide exceptional customer service, helping customers with transactions, educating them on online platforms, and recommending products and services.
- Work collaboratively as part of a dynamic team to achieve sales results and meet customer needs.
- Develop and maintain strong relationships with customers, understanding their financial goals and providing tailored solutions.
- Stay up-to-date with digital literacy and online banking needs, adapting to changing customer requirements.
Requirements
- Extensive experience in a customer service environment, with a proven track record of achieving consistent sales results.
- Demonstrated ability to confidently communicate with customers face-to-face and over the telephone.
- Eagerness to understand and share what makes our bank different, with a passion for delivering exceptional customer experiences.
- Experience in the banking and finance industry is desirable but not essential.
What We Offer
A competitive estimated salary of $25-$35 per hour, depending on your experience and qualifications. We also offer opportunities for growth and development, a collaborative team environment, and the chance to make a real impact in your community.
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