Client Relationship Manager
3 weeks ago
Work Environment:
At KCS, we embrace a flexible hybrid work model, allowing our employees to balance their time between the office and remote work, fostering collaboration while ensuring comfort.
About inspHire:
inspHire stands as a leading provider of rental software solutions, catering to diverse sectors and supporting both single and multi-branch operations, including organizations with point-of-sale hire desks and warehouses.
Role Overview:
As a Client Relationship Manager, you will be responsible for engaging with both internal and external stakeholders to oversee a portfolio of key accounts within inspHire.
Key Responsibilities:
- Achieve an agreed annual sales target for your designated accounts.
- Effectively demonstrate and communicate the company's ERP solutions.
- Manage and coordinate all commercial activities related to your accounts, focusing on driving sales and increasing IT expenditure.
- Provide monthly reports and forecasts during sales meetings and through the CRM, detailing activities and opportunities within your accounts.
- Develop and nurture relationships at all levels within your accounts and across any parent or sister companies.
- Spend a significant amount of time at customer locations as well as at the inspHire office.
- Oversee all contractual aspects of the customer relationship with the full backing of the inspHire team.
- Maintain complete commercial ownership of several key accounts.
- Collaborate internally and externally to manage specific customers and influence tailored solutions.
- Build relationships with stakeholders at all levels, including board members and executives.
- Identify and close sales opportunities within your accounts.
- Ensure maximum commercial return for inspHire through effective account management.
Required Skills and Experience:
Essential:
- Strong commercial acumen across all business areas.
- Proven experience in sales within a software solution environment.
- Excellent technical understanding from both application and technology perspectives.
- Demonstrated success in a similar role.
- Outstanding communication abilities.
- Capability to build effective relationships at all organizational levels.
- Proactive and motivated with a positive attitude.
- Strong problem-solving skills and task accomplishment.
- A valid driving license and a suitable vehicle for business use.
Desirable:
- Familiarity with ERP or business IT systems.
- Understanding of the full range of products and services offered by inspHire.
Company Overview:
inspHire, part of the Kerridge Commercial Systems Group (KCS), is globally recognized as a specialist software provider, delivering fully integrated trading and business management solutions to companies in the rental industry worldwide.
With extensive knowledge and experience in the rental sector, inspHire serves a diverse clientele involved in renting, selling, and servicing construction equipment as well as audio-visual and event products.
Our expertise has led to the development of advanced solutions, including two cloud subscription products, OnRent and Current RMS, enabling our customers to thrive in a new era of flexible and scalable trading.
Equal Opportunities:
KCS is committed to being an equal opportunity employer, ensuring fair employment practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Health and Safety:
KCS prioritizes the health, safety, and welfare of its employees, adhering to the Health and Safety at Work Act 1974.
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