ICT Systems Support Specialist

1 day ago

Brisbane, Queensland, Australia beBeeIctservicedesk Full time $76,100 - $97,100

We are seeking a skilled professional to join our team as an ICT Service Desk Technician.

The successful candidate will be responsible for providing first and second level Help Desk support for employees and users of ICT equipment and systems.

  • Manage IT Help Desk tickets by scheduling, assigning and/or escalating issues/queries as appropriate.
  • Coordinate system upgrades, installations, integrations, customisations, configurations and testing new systems and hardware, and help resolve configuration conflicts and errors.
  • Create, change and delete user accounts according to relevant delegations as required.
  • Administration of desk and mobile phone user account set up, changes, transfers and closures.
  • Maintain accurate and up to date asset/equipment registers.
  • Demonstrate and instruct users on basic use of ICT/AV equipment as required.
  • Investigate and resolve hardware issues including performing minor repairs, maintenance, technical assistance and support.
  • Effectively contribute to project work as required.

About the role:
The ideal candidate will possess:

  • Level 1-2 Help Desk troubleshooting experience across standard ICT architecture.
  • Current industry certifications including MCP and ITIL, maintained within 12 months of currency.
  • Excellent telephone, personal communication and customer service skills.
  • A proactive attitude, ability to solve problems and use initiative to make decisions, plan and carry out tasks without direct supervision.
  • Ability to work together and participate effectively as a contributing member of a team.
  • Knowledge of Microsoft environments including:
  • MS Office 365
  • MS OS platforms Windows 10/11
  • Windows Active Directory

This position requires completion of a NDIS Worker Screening Check and a Criminal History Check (support will be provided).

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