Client Portfolio Manager

5 days ago


Melbourne, Victoria, Australia Pointer Pty Full time
About the Role

We are seeking an experienced Client Portfolio Manager to join our team at Pointer Pty. As a key member of our business, you will be responsible for managing a portfolio of clients and driving their adoption of our products.

Key Responsibilities:
  • Client Engagement & Retention: Develop and implement tailored engagement strategies to nurture relationships with our clients, reduce churn, and ensure continued customer success.
  • Upsell & Lead Generation: Identify opportunities for upselling and cross-selling to existing clients, collaborating with the sales team to introduce additional solutions.
  • Client Health Checks: Conduct regular health checks to assess client needs, provide training, and offer support to maximize product adoption and satisfaction.
  • Customer Advocacy: Gather feedback from clients, build case studies, and advocate for their needs internally to improve product offerings.

Qualifications: We are looking for a candidate with previous experience in customer relationship management, account management, or sales. You should have strong problem-solving skills, excellent communication skills, and the ability to work collaboratively in a fast-paced environment.

Why Work with Us?

We offer a competitive base salary, opportunities for growth and development, and a collaborative culture that values innovation and customer success.



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