Retention Consultant

3 weeks ago

Sydney, New South Wales, Australia HCF Australia Full time
{"title": "Member Retention Consultant", "description": "About the Role

We are seeking a highly motivated and customer-focused Member Retention Consultant to join our team at HCF Australia. As a key member of our contact centre, you will be responsible for promoting our products and services, saving existing members who have indicated they wish to cancel, and winning back members who have left our fund.

Key Responsibilities
  • Welcome newly joined members and ensure their membership is set up correctly
  • Contact members who are looking to leave HCF with the aim of retaining them
  • Contact and assist members to understand and review their cover
  • Provide a high level of professional and exceptional customer service
  • Undertake training, development, and multi-skilling as required
  • Actively participate in all regulatory compliance activities associated with this role
About You

We are looking for a proactive, solutions-focused individual with exceptional customer service skills. You will have experience in a contact centre, ideally within private health insurance, and possess:

  • Computer literacy, PC skills, and ability to use Outlook, Word, Excel, and CRM
  • A positive and enthusiastic nature with a willingness to embrace change
  • Ability to self-evaluate and take on constructive feedback
  • Strong commitment to providing outstanding customer service and sales
  • Desire and commitment to work within a team dedicated to achieving team and individual performance objectives
About HCF Australia

HCF Australia is a not-for-profit health fund that has been supporting Australians for over 130 years. We are committed to providing our members with great value health cover and a level of care that we are known for. Our members come first, and we strive to provide them with the best possible experience.

Culture & Benefits

We offer a range of benefits to our employees, including:

  • 50% subsidy on HCF Private Health Insurance
  • 18 weeks Parental Leave for all new parents
  • Mental Health & Wellbeing programs
  • Discounts to HCF's entire suite of products

We are committed to maintaining an inclusive and collaborative work environment and aim to have a workplace that is welcoming and safe for all our employees.

", "lang_code": "en"}

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