Solutions Consultant

1 week ago

Australia SmartRecruiters Full time

About the Role

As a Solutions Consultant at SmartRecruiters, you will be the trusted advisor to our sales teams, prospects, and customers. Your primary goal will be to secure revenue by delivering solutions that help our customers achieve their best work.

Key Responsibilities

  • Lead and document discovery sessions to understand the client's business objectives and desired outcomes.
  • Become a trusted advisor and expert in SmartRecruiters' platform, providing a deep level of product knowledge and articulating market trends to develop new business opportunities.
  • Identify and present a vision of what the client's future can look like, helping them understand the capabilities needed.
  • Perform product demos tailored to the client's needs and areas of opportunity where SmartRecruiters provides the right solutions.
  • Act as a resource for the Sales team on demonstrations, new feature benefits, script development, checklists, and other resources to assist in the advancement of demo skills and product implementation for the entire team.
  • Continuously leverage internal learning and competitive intelligence.
  • Understand industry verticals, department verticals, and challenges facing specific buyer personas within SmartRecruiters' target market.
  • Develop a repertoire of client stories to convey the value of SmartRecruiters' solution to the customer, enabling champions to tell stories on our behalf.
  • Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution.
  • Provide prompt and detailed handoffs to Customer Experience to deliver against the proposed solution.
  • Develop a roadmap to improving your craft.

Requirements

  • Minimum of 2 years experience in sales engineering or consulting ideally in a SaaS environment.
  • Solid understanding of prospect research, prospect needs discovery, outcome-based selling, and the ability to demonstrate value to prospects in order to drive company revenue and client satisfaction.
  • Proven track record successfully collaborating with various departments to inspire alignment and execution.
  • Strong customer-facing and relationship building skills.
  • Excellent ability to break down technical jargon into easy to understand, plain language.
  • Engaging presentation and interpersonal communication skills.
  • Technically adept, experienced with web technologies.
  • Thrive on customer engagement, consultative sales, problem solving, customer education and support.
  • Fluent in English. Other languages would be an advantage.

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