Student Service Delivery Director

2 weeks ago

Sydney, New South Wales, Australia beBeeLeadership Full time $120,000 - $140,000
Job Title: Student Services and Administration Manager

This is a challenging opportunity for an experienced manager to join our operations team as a Student Services and Administration Manager. The role sits within the senior leadership team and plays a key part in achieving strategic objectives and operational goals.

About the Role:
  • Provide effective leadership, management and supervision to teams overseeing administrative functions, student compliance and reporting
  • Collaborate with academic staff, as well as professional organisations on issues relating to student academic progress, student services and academic best practices and transition to University
  • Maintain awareness of the regulatory environment as it relates to student services and administration and ensure compliance with external and internal policy frameworks
  • Oversee the front counter enquiry functions and ensure accurate, high-quality advice is provided in a timely manner
  • Develop and maintain annual academic calendar and table of activities for student services and administration department
  • Provide timely and accurate reports on operational matters (e.g. campus space utilisation, timetable management, results, complaints and appeals)
  • Manage strategies and projects to support student retention
  • Lead collaborative efforts to continually improve service delivery, staff engagement, and contribution across the student services and administration portfolio
  • Lead the development and management of key relationships with University Partners

We are seeking an experienced and skilled leader who can provide direction and support to our teams. If you have a passion for delivering exceptional student services and have experience in leading and managing teams, we encourage you to apply for this exciting opportunity.

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