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Customer Experience Specialist

2 months ago

Albert Park, Victoria, Australia Melbourne Sports Centres Full time
About Melbourne Sports Centres

We are the heartbeat of premier multi-sport facilities in Victoria, dedicated to fostering peak performance, unlocking potential, and delivering world-class events. Our mission is to help people to be excited about sport, engage in healthy activity and feel inspired to be their best.

About The Role

As a Customer Experience Officer, you will serve as the customer's primary point of contact and own customer issues from start to finish. You will provide information and solve problems for our members and visitors, thinking on your feet and having a can-do attitude to deliver solutions at a fast pace.

Key Responsibilities
  • Provide exceptional customer service and support to members and visitors
  • Resolve customer issues and concerns in a timely and professional manner
  • Work collaboratively with the Customer Experience Team to deliver world-class customer experiences
  • Think creatively and develop innovative solutions to customer problems
Requirements
  • Victorian Working with Children Check
  • Full working rights
  • Proven ability to work within a team
  • Engage positively with people of all ages
What We Offer
  • Great staff benefits including free parking, performance gym membership, discounts at SSCT Food & Beverage, retail outlets and complimentary court hire for casual bookings across the stadiums
  • Family and friends' discounts on performance gym membership
  • Discounts on holiday programs and creche for financial dependents
  • Flexible working hours