Digital Expert Partner

2 days ago

Hobart, Tasmania, Australia beBeeDigital Full time $118,588 - $135,251
Job Title

The Assistant Director, Digital Operations Specialist will partner with digital architecture, security, ICT, enterprise service management, business systems and vendors to provide cross-domain consultancy for project or BAU related activities impacting ICT services.

This role is primarily around managing, maintaining and enhancing the environment through the provision of high-quality infrastructure and services advice and expertise.

Key Responsibilities:
  • Provide insights, advice, and support in the design and implementation of effective, consistent architectures for the ICT environment.
  • Guide ICT programs, projects and BAU improvements to the broader digital strategy and ensure they align with the enterprise architecture standards, governance, and industry standards.
  • Provide subject matter expertise and guidance on complex infrastructure and related service challenges, developing proposals for recommended solutions to ensure future investment in ICT systems and process support Digital goals.
  • Drive and evaluate operational performance outcomes which contribute to the achievement of the ICT Operations section, to drive opportunities for innovation.
  • Oversee root cause analysis and problem rectification activities, including system changes required to prevent a recurrence of the incident.
  • Foster a culture which drives and encourages high performance, collaboration, agility, and accountability in the delivery of ICT services. Modelling and promoting a strong risk management focus in-line with technology and governance frameworks.
  • Lead, motivate and mentor those within the Digital Operations team that you work alongside. Assisting with fostering ongoing professional development, knowledge transfer and career growth.
  • Develop use cases to recommend for enhanced automated processes to release innovative solutions into the live environment in a timely, repeatable fashion.

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