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Revenue Protection Manager
2 months ago
This position reports to the Chief Operating Officer and supports the A2B Corporate Transport, Payments and Product Owner management teams. The successful candidate will be accountable for developing and executing risk strategies to mitigate, detect, and respond to fraud, product abuse, and chargeback activities.
Key Responsibilities:
- Develop and implement cross-functional business processes and service level agreements to ensure effective risk management and stakeholder satisfaction.
- Monitor and enhance internal fraud prevention and risk protocols to minimize payments-related risks, fraud, and product abuse.
- Conduct in-depth user activity investigations through data analysis and apply learnings to improve processes.
- Collaborate with third-party organizations, such as banks and law enforcement, on fraud investigations.
- Identify and implement risk strategies and corrective actions to mitigate compliance and fraud risks while ensuring optimal detection of fraudulent transactions.
- Stay up-to-date with the payments fraud environment and its impact on A2B payments products.
To excel in this role, you should have:
- Strong people management and leadership experience.
- 5-10 years of experience in managing Risk, Trust and Safety, Fraud, and/or advanced Customer Support teams handling incident investigations or other relevant investigations experience roles.
- Business Process Re-engineering experience and/or Project Management abilities.
- Excellent business communication and stakeholder management skills.
- Strong customer focus and a passion for delivering exceptional service.
- A proactive mindset with a drive for continuous improvement.
- Join a leading ASX-listed company at the forefront of the personal transport industry.
- Contribute to cutting-edge technology solutions used by taxis globally.
- Work in a dynamic and collaborative environment.
- Opportunity to lead and manage the mitigation, detection, and response to fraud.
- Drive innovation and contribute to the growth and success of the organization.
- Competitive compensation package and benefits.
This is an exciting opportunity for a driven professional with a passion for risk mitigation to join our team and contribute to our success.
