Risk Management Specialist
5 days ago
About the Role:
As a key member of the 13cabs leadership team, the Revenue Protection Manager will be responsible for developing and executing risk strategies to mitigate, detect, and respond to fraud, product abuse, and chargeback activities. This role will lead a team of four and report to the Chief Operating Officer.
Key Responsibilities:
- Develop cross-functional business processes and service level agreements to ensure effective risk management and compliance.
- Monitor and enhance internal fraud prevention and risk protocols to minimize payments-related risks and revenue loss.
- Conduct in-depth user activity investigations and apply learnings to improve processes.
- Collaborate with third-party stakeholders, including banks and law enforcement, on fraud investigations.
- Identify and implement risk strategies to mitigate compliance and fraud risks while ensuring seamless client and partner experiences.
- Stay up-to-date with the payments fraud environment and its impact on A2B payments products.
About You:
- You should have strong people management and leadership experience, with 5-10 years of experience in managing risk, trust, and safety, fraud, or advanced customer support teams.
- Business process re-engineering experience and project management abilities are essential.
- Excellent business communication and stakeholder management skills are required.
- A strong customer focus and passion for delivering exceptional service are necessary.
- A proactive mindset with a drive for continuous improvement is essential.
Why 13cabs:
- Join a leading ASX-listed company at the forefront of the personal transport industry.
- Contribute to cutting-edge technology solutions used by taxis globally.
- Work in a dynamic and collaborative environment.
- Lead and manage the mitigation, detection, and response to fraud.
- Drive innovation and contribute to the growth and success of the organisation.
- Enjoy a competitive compensation package and benefits.
Requirements:
- Strong leadership and people management skills.
- 5-10 years of experience in risk, trust, and safety, fraud, or advanced customer support teams.
- Business process re-engineering experience and project management abilities.
- Excellent business communication and stakeholder management skills.
- Strong customer focus and passion for delivering exceptional service.
- Proactive mindset with a drive for continuous improvement.
What We Offer:
- Competitive compensation package and benefits.
- Dynamic and collaborative work environment.
- Opportunity to lead and manage the mitigation, detection, and response to fraud.
- Chance to drive innovation and contribute to the growth and success of the organisation.
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