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Support Officer Role

3 weeks ago

Adelaide, South Australia beBeeSupport Full time $60,000 - $85,000

Job Description

This role provides administrative sales support to internal and external customers, maintaining exceptional service standards. The primary purpose is to manage tasks and complete client renewals, ensuring timely communication with team members, clients, and suppliers.

The ideal candidate will be a strong communicator, with excellent telephone manner and relationship management skills. They must also have a working knowledge of Microsoft Office suite and the ability to manage competing priorities.

Key Responsibilities:

  • Provide administrative support to clients and the team, including task management and client renewal completion.
  • Communicate effectively with team members, clients, and suppliers via phone and email.
  • Ensure timely and excellent customer service delivery at all times.
  • Manage information and data with high attention to detail.
  • Reconcile invoices as required, adhering to correct invoicing procedures.

Requirements & Qualifications:

  • Customer Service experience in a corporate environment or Insurance industry is desirable.
  • Tier 1 Insurance broking qualifications (AU) to be obtained within the first six months.

Skills & Abilities:

  • Strong computer knowledge and working knowledge of Microsoft Office suite.
  • Excellent telephone manner and relationship management skills.
  • Excellent organisational skills and ability to manage competing priorities.
  • Strong communication and interpersonal skills.
  • Demonstrated customer service skills.
  • Good problem-solving skills to respond to client enquiries.
  • Desire to work collaboratively in a small team environment.
  • Ability and adaptability to work in a high-volume, high-paced environment.

Working Environment:

This role requires a strong focus on teamwork, communication, and customer service. The ideal candidate will be adaptable, flexible, and able to prioritize tasks effectively.