Help Desk Specialist

4 days ago

Brisbane, Queensland, Australia beBeeTechnician Full time $100,000 - $120,000

As a Help Desk Specialist, you will provide technical support to internal corporate users, ensuring they have the technology and connectivity they need.

The Workplace Technology team is the first point of contact for all workplace technology incidents and requests. This includes support for laptops, phones, printers, mobile handsets, applications, and user access.

This role requires excellent customer service and user support as you troubleshoot problems and advise on the appropriate action.

Key Responsibilities:

  • Triage, respond, and resolve tickets via phone, email, and in person, owning requests and providing technical assistance in person, via phone, or electronically.
  • Deliver an outstanding customer experience.
  • Provide support to internal employees and brokers over the phone, via email, or in person, resolving their computing issues/requests within agreed SLAs.
  • Update software and hardware to maintain strong IT security.
  • Build and maintain relationships with internal stakeholders to understand business needs and requirements.
  • Support and maintain Audio Visual equipment and Video conferencing tools.
  • Redirect problems to appropriate resources and teams as required.

Required Skills and Qualifications:

  • Bachelor's degree in Information Technology or related field.
  • ITIL Foundation Certificate.
  • Knowledgeable in ticket management systems, Microsoft Windows and/or MacOS system administration, software patching platforms, and information security fundamentals.

Benefits:

  • Opportunity to work with a dynamic team.
  • Professional growth and development opportunities.
  • Competitive compensation package.

Others:

  • At least 5 years of proven experience in a similar role, preferably senior.
  • Proficient in dealing with high-touch/VIP/C-Suite users.
  • Excellent communication skills and ability to interact effectively with users at all levels of technical expertise.
  • Proven ability to work independently and collaboratively within a team environment.

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