Help Desk Specialist
23 hours ago
We are seeking a highly skilled and experienced Help Desk Specialist to join our team. The successful candidate will be responsible for providing top-notch support to our end-users, resolving technical issues, and ensuring seamless communication across all levels.
Key Responsibilities- Resolve helpdesk calls in a timely and professional manner, escalating critical issues when necessary.
- Prioritize issues based on criticality and nature, ensuring timely response and resolution.
- Document and monitor support desk issues and follow-up activities.
- Qualifications in IT or a related field are highly desirable.
- Experience in assisting end-users with various ICT issues, preferably within a large organization.
- Ability to communicate complex technical information at all levels, both verbally and in writing.
- Excellent interpersonal skills, including problem resolution, negotiation, and influencing.
We promote a child-safe environment and are committed to ongoing care and protection. We value diversity and inclusivity, encouraging applications from diverse backgrounds and communities.
We believe in fostering a culture of respect, empathy, and understanding, where every individual feels valued and supported. If you share our values and are passionate about delivering exceptional service, we want to hear from you
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