Experience Customer Service Specialist in Brisbane
7 days ago
About Us
The Echo Entertainment Group is a leading hospitality provider in Australia, with a portfolio of iconic properties including The Star Sydney and Treasury Brisbane.
Job Description
We are seeking an experienced Customer Service Specialist to join our team at Treasury Brisbane. As a key member of our front-of-house team, you will provide exceptional customer service to our guests, ensuring their experience is memorable and enjoyable.
Salary
The successful candidate will receive a competitive hourly rate of AU$25-30 per hour, plus penalty rates for weekends and public holidays.
Responsibilities
- Provide exceptional customer service to our guests, responding to their enquiries and resolving any issues that may arise;
- Work collaboratively with the gaming services team to ensure seamless delivery of gaming services to our guests;
- Assist with new member acquisition to the Star Club loyalty program;
- Respond to guest enquiries face-to-face and over the phone;
- Contribute to a positive and inclusive team environment.
Requirements
- At least 2 years of experience in a customer-facing role, preferably in the hospitality industry;
- Excellent communication and interpersonal skills;
- Able to work effectively in a fast-paced environment;
- Computer literacy in Microsoft Office suite;
- Ability to work across a 24/7 roster.
Benefits
- Competitive hourly rate;
- Penalty rates for weekends and public holidays;
- Complimentary buffet meal on every shift;
- Uniform laundered and ready for you daily on property;
- Discounted parking available in the city;
- Career development opportunities through The Star Academy.
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