Experience Customer Service Specialist in Brisbane

7 days ago


Brisbane, Queensland, Australia Echo Entertainment Group Full time

About Us

The Echo Entertainment Group is a leading hospitality provider in Australia, with a portfolio of iconic properties including The Star Sydney and Treasury Brisbane.

Job Description

We are seeking an experienced Customer Service Specialist to join our team at Treasury Brisbane. As a key member of our front-of-house team, you will provide exceptional customer service to our guests, ensuring their experience is memorable and enjoyable.

Salary

The successful candidate will receive a competitive hourly rate of AU$25-30 per hour, plus penalty rates for weekends and public holidays.

Responsibilities

  • Provide exceptional customer service to our guests, responding to their enquiries and resolving any issues that may arise;
  • Work collaboratively with the gaming services team to ensure seamless delivery of gaming services to our guests;
  • Assist with new member acquisition to the Star Club loyalty program;
  • Respond to guest enquiries face-to-face and over the phone;
  • Contribute to a positive and inclusive team environment.

Requirements

  • At least 2 years of experience in a customer-facing role, preferably in the hospitality industry;
  • Excellent communication and interpersonal skills;
  • Able to work effectively in a fast-paced environment;
  • Computer literacy in Microsoft Office suite;
  • Ability to work across a 24/7 roster.

Benefits

  • Competitive hourly rate;
  • Penalty rates for weekends and public holidays;
  • Complimentary buffet meal on every shift;
  • Uniform laundered and ready for you daily on property;
  • Discounted parking available in the city;
  • Career development opportunities through The Star Academy.


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