Software Packaging Specialist

3 days ago


Melbourne, Victoria, Australia Datacom Full time
About the Role

Datacom is a leading provider of IT professional services, and we're seeking a skilled Software Packaging Specialist to join our team. As a key member of our Operations business, you'll play a critical role in delivering high-quality services and outcomes to our customers.

Key Responsibilities:

  • Software packaging and repackaging, from discovery through to deployment support
  • Package based on BAU tickets as well as project requirements
  • Participate in project planning sessions and project delivery
  • Prepare documentation for use by Operational staff
  • Analyse and rectify packaging problems
  • Leverage enterprise-grade tools, processes, and frameworks to deliver high-quality services and outcomes to Datacom customers in accordance with SLAs
  • Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).

Requirements:

  • IT technical support background, ideally within an IT-managed service provider
  • Knowledge of Windows 10, 11 and Windows 2016/2019 Server operating systems
  • Skilled in endpoint management platforms, System Centre Configuration Manager, Application Virtualisation, Active Directory, SOE Template concepts and Application control concepts
  • Exceptional troubleshooting, customer service, communication, and prioritisation skills
  • Comfortable working autonomously with minimal supervision and able to travel to Datacom, customer sites and conferences when required
  • Keen to learn and grow within your career with your own motivation to want to Attain and/or maintain relevant industry or professional certification(s).

Why Join Datacom?

Datacom is a dynamic and agile organisation that values its people and provides a range of benefits, including social events, chill-out spaces, remote working, flexi-hours and professional development courses. We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.



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