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IT Operations Specialist

2 months ago

Melbourne, Victoria, Australia Flexera Software, Inc. Full time
Job Summary

We are seeking a highly skilled IT Operations Specialist to join our team at Flexera Software, Inc. As an IT Operations Specialist, you will be responsible for providing technical support and maintenance for our global IT infrastructure.

Key Responsibilities:
  • Technical Support: Provide day-to-day technical support to end-users, including troubleshooting hardware and software issues, and resolving technical problems.
  • Infrastructure Maintenance: Perform routine maintenance tasks, such as patch management, server administration, and network configuration.
  • Project Work: Collaborate with Subject Matter Experts (SMEs) to ensure project work is completed on time, identify improvements, and provide general regional and global support.
  • Asset Management: Maintain accurate records of hardware and software assets, including inventory and allocation details.
  • SLA Management: Ensure support Service Level Agreements (SLAs) are met, and provide regular reporting on support metrics.
Requirements:
  • Education: Bachelor's degree in Computer Science, Engineering, or related technical field.
  • Experience: 5+ years of experience in IT operations, with a proven track record of increasing responsibilities.
  • Technical Skills: Excellent technical skills across a variety of technologies, including Microsoft 365, servers, operating systems, endpoints, and video conferencing.
  • Soft Skills: Excellent communication skills, problem-solving skills, and ability to work effectively in a team environment.
What We Offer:
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We provide opportunities for professional growth and development.
  • Diverse and Inclusive Work Environment: We foster a diverse and inclusive work environment that values equality and respect.