Customer Operations Specialist
3 days ago
We are seeking a highly skilled Customer Operations Specialist to join our global Growth Operations team at Phocas Software. As a key member of our team, you will play a critical role in supporting the delivery and sale of our fully automated package, ensuring a stellar customer experience.
Key Responsibilities- Operational Excellence: Collaborate with customer teams and enablement specialists to optimize system performance, refine documentation, and maximize customer value.
- Process Improvement: Identify areas for technical and process improvement, and present solutions to enhance productivity and streamline operations.
- Global Collaboration: Work with global colleagues to define, train, and execute operational and technical best practices for delivering and supporting Phocas products and systems.
- Trend Analysis: Stay up-to-date with industry trends and customer system best practices, integrating the latest innovations into our strategies.
- Alignment and Synergy: Lead efforts to ensure alignment and synergy across Phocas, collaborating with stakeholders and teams to synchronize efforts.
- Cross-Functional Projects: Contribute expertise to fine-tune business processes and information flow in cross-functional projects and initiatives.
- Program Delivery: Ensure the successful delivery of evolving programs that support current strategies and pave the way for future customer success.
- Strong analytical skills, with the ability to interpret complex data and provide actionable insights using various CRM, database, and analytics tools.
- Experience in managing projects efficiently, with a proven track record in operational/project management, preferably in a SAAS environment.
- Comfortable and adept at maneuvering through various systems and databases effortlessly.
- Flexible and capable of adapting swiftly to rapidly changing priorities.
- Possesses strong written and verbal communication skills.
- A continuous improvement and automation mindset to help bring value to customers quickly.
Phocas Software is a business planning and analytics company on a mission to make people feel good about data. We've been hard at work for 20 years, helping 2,300 companies turn complex business data into performance-boosting results. We're a global company with a start-up spirit, and we're committed to creating a workplace that's fast, exciting, and designed for fun.
We believe that fun is different for everyone, so we encourage our employees to pursue their passions and interests outside of work. We're committed to creating a workplace that's inclusive, supportive, and empowering.
-
Customer Marketing Operations Specialist
6 days ago
Melbourne, Victoria, Australia Sportsbet Full timeAbout the RoleWe are seeking a highly skilled Customer Marketing Operations Specialist to join our team at Sportsbet. As a key member of our Customer Marketing Operations team, you will play a critical role in assisting in the end-to-end execution and optimization of our customer marketing campaigns.Key ResponsibilitiesDeliver Innovative Campaigns: Develop...
-
Operations Specialist
5 days ago
Melbourne, Victoria, Australia MECCA Brands Pty Ltd Full timeAbout MECCA Brands Pty LtdMECCA Brands Pty Ltd is a leading beauty retailer in Australia, committed to delivering exceptional customer service experiences. We're seeking a skilled Operations Specialist to join our team at MECCA Fountain Gate in VIC.Key ResponsibilitiesAssist and support the store team to deliver exceptional customer service by ensuring stock...
-
Customer Operations Specialist
23 hours ago
Melbourne, Victoria, Australia Phocas Full timeAbout the RoleWe are seeking a highly skilled Customer Operations Specialist to join our global Growth Operations team at Phocas. As a key member of our team, you will play a critical role in transforming every customer interaction into a stellar experience.Key ResponsibilitiesCollaborate Dynamically: Work closely with customer teams and enablement...
-
Export Operations Specialist
6 days ago
Melbourne, Victoria, Australia Pace Appointments Full timeExport Operations SpecialistWe are seeking an experienced Export Operations Specialist to join our team at Pace Appointments. As an Export Operations Specialist, you will be responsible for coordinating the export operations of our clients, ensuring timely and efficient delivery of their goods.Key Responsibilities:Liaise with clients to discuss their export...
-
Export Operations Specialist
2 days ago
Melbourne, Victoria, Australia Pace Appointments Full timeExport Operations SpecialistWe are seeking an experienced Export Operations Specialist to join our team at Pace Appointments. As an Export Operations Specialist, you will be responsible for coordinating the export operations of our clients, ensuring timely and efficient delivery of their goods.Key Responsibilities:Liaise with clients to discuss their export...
-
Operations Specialist
5 days ago
Melbourne, Victoria, Australia oilandgas Full timeAbout the RoleWe are seeking a skilled Operations Specialist to join our team at oilandgas. As an Operations Specialist, you will play a critical role in ensuring the successful installation and operation of mechanical components.Key ResponsibilitiesWork with technical instructions and blueprints to ensure accurate installation and operation of mechanical...
-
Customer Support Specialist
2 days ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleServe as the primary point of contact, delivering exceptional customer support and resolving technical customer issues swiftly and accurately.Key ResponsibilitiesResolve customer inquiries and issues in a timely and professional mannerCollaborate with cross-functional teams to identify recurring customer issues and contribute to improvement...
-
Customer Support Specialist
5 days ago
Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleServe as the primary point of contact, delivering exceptional customer support and resolving technical customer issues swiftly and accurately.Key ResponsibilitiesResolve technical customer issues swiftly and accurately, escalating to the appropriate teams when necessary.Collaborate with cross-functional teams to identify recurring customer...
-
Operations Support Specialist
21 hours ago
Melbourne, Victoria, Australia Liberty Financial Group Full timeAbout the RoleWe're seeking a detail-oriented and customer-focused individual to join our Operations Support Team as an Operations Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, managing daily payments, and ensuring seamless customer experiences.Key ResponsibilitiesProvide top-notch...
-
Import Operations Specialist
22 hours ago
Melbourne, Victoria, Australia cPersonnel Full timeAbout the Company: Our client is a specialist Australian International Freight Forwarder with a global presence, operating in multiple locations across Europe, the US, and Australia. They are a dynamic and growing business, seeking a talented individual to join their team as an Import Operations Specialist.About the Role: As an Import Operations Specialist,...
-
Import Operations Specialist
21 hours ago
Melbourne, Victoria, Australia cPersonnel Full timeAbout the Company: Our client is a specialist Australian International Freight Forwarder with a global presence, operating in Europe, the US, and Australia. They are a dynamic and growing business, seeking a talented individual to join their team as an Import Operations Specialist.About the Role: As an Import Operations Specialist, you will be responsible...
-
Export Operations Specialist
6 days ago
Melbourne, Victoria, Australia Pace Appointments Full timeJob Summary:Pace Appointments is seeking an experienced Export Officer to join their team and contribute to the success of their international freight forwarding business. As an Export Operations Specialist, you will be responsible for handling all aspects of export operations, including liaising with clients, booking space with shipping lines, preparing...
-
Warehouse Operations Specialist
5 days ago
Melbourne, Victoria, Australia IAS RECRUITMENT Full timeAbout the CompanyIAS Recruitment is a reputable staffing agency with a strong commitment to fostering a secure, inclusive, and supportive work environment. We are seeking a dedicated Warehouse Operations Specialist to join our team at our Clayton branch.About the RoleThis is an excellent opportunity to advance your career in a trusted and welcoming...
-
Business Operations Specialist
6 days ago
Melbourne, Victoria, Australia Farm Credit Services Full timeAbout the RoleFarm Credit Services is seeking a highly skilled Business Service Specialist to join our team. As a Business Service Specialist, you will play a critical role in supporting our lending location marketing and sales initiatives, while ensuring our lending systems are accurate and up-to-date.Key ResponsibilitiesCustomer Support: Provide...
-
Import Operations Specialist
6 days ago
Melbourne, Victoria, Australia cPersonnel Full timeAbout the Company:cPersonnel is a specialist recruitment agency that connects talented individuals with exciting job opportunities. Our client is a leading Australian International Freight Forwarder with a strong presence in Europe, the US, and Australia.Job Summary:We are seeking an experienced Import Operations professional to join our client's vibrant and...
-
Stockroom Operations Specialist
2 days ago
Melbourne, Victoria, Australia Adidas Full timeJob Summary:The Stockroom Specialist is a key role within our adidas store, responsible for ensuring the smooth operation of our logistics and inventory management functions. As a Stockroom Specialist, you will be responsible for delivering exceptional customer service, meeting sales and customer satisfaction targets, and maintaining accurate inventory...
-
Operations Support Specialist
6 days ago
Melbourne, Victoria, Australia Liberty Financial Group Full timeAbout the RoleWe're seeking a detail-oriented and customer-focused individual to join our Operations Support Team as an Operations Support Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, managing daily payments, and ensuring seamless customer experiences.Key ResponsibilitiesProvide top-notch...
-
Warehouse Operations Specialist
21 hours ago
Melbourne, Victoria, Australia Inchcape Full timeAbout the RoleWe are seeking a highly organized and detail-oriented individual to join our Warehouse team as a Warehouse Operations Specialist. In this role, you will be responsible for ensuring the smooth operation of our warehouse, including order preparation, packaging, and despatch.Key ResponsibilitiesManage and maintain accurate inventory levels,...
-
Racing Operations Specialist
23 hours ago
Melbourne, Victoria, Australia Sportsbet Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented individual to join our Risk & Trading team as a Racing Operations Specialist. This is a fixed-term position that will play a critical role in delivering our best-in-category racing product offering and user experience for our customers.As a Racing Operations Specialist, you will be...
-
Stockroom Operations Specialist
22 hours ago
Melbourne, Victoria, Australia Adidas Full timeJob Summary:The Stockroom Specialist is a key role within our adidas store, responsible for ensuring the smooth operation of our inventory management system. This position requires a high level of attention to detail, organizational skills, and the ability to work effectively in a fast-paced environment.Key Responsibilities:Accept and receipt all new stock,...
