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Construction Technology Specialist

2 months ago


Melbourne, Victoria, Australia Plexxis Software Full time
About the Role

We are seeking a highly skilled Construction Technology Specialist to join our team at Plexxis Software. As a key member of our team, you will be responsible for training and implementing our ERP software in an efficient, knowledgeable, and friendly manner.

Key Responsibilities
  • Learn and be conversant in all aspects of the Plexxis Win Bid and RTO system (Estimating Software)
  • Be proactive in recognizing and efficiently resolving issues
  • Diagnose, trouble-shoot, and follow-up on issues dealing with implementations
  • Identify and escalate situations requiring urgent attention
  • Successfully interact with customers - offering support, training, and presentations
  • Proactively reach out to customers for feedback on progress of implementation
  • Prioritize obtaining a client's opinion of a successful implementation
  • Contribute to creating exceptional NPS (Net Promoter Score)
Requirements
  • Mandatory experience required
  • Construction Experience; Framing or Acoustical Ceilings or Concrete or Carpentry or General Contracting
  • General construction principles
  • Genuine interest in transitioning from the field to an office setting into a tech role
  • Customer care – genuinely enjoy helping people
What We Offer
  • Competitive Salary
  • Benefits
  • Company gym
  • A games room
  • A commercial themed theatre
  • Large, fully functional kitchen, dining area, BBQ, and outdoor patio
  • Access to local walking trails, parks, and beaches
  • Paid after hours
About Plexxis Software

Plexxis Software is a leading provider of ERP software for the wall and ceiling trade. Our software maximizes the profit and efficiency of wall & ceiling contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications, and accounting solutions into a single, sophisticated system.