Claims Specialist

3 weeks ago


Adelaide, South Australia Employers Mutual Management Pty Ltd Full time
About the Role

We are seeking a highly motivated and customer-focused Claims Specialist to join our team in Adelaide. As a Claims Specialist, you will play a critical role in providing face-to-face support to injured workers, helping them to return to work and achieve desirable claims outcomes.

As part of our diverse team, you will have the opportunity to learn and grow with us, developing your skills and knowledge in legislation, policies, and processes. You will work closely with internal and external stakeholders to progress strategies and accurately update claim files.

Your Responsibilities
  • Provide exceptional customer service to injured workers, ensuring their needs are met and their claims are progressed efficiently.
  • Develop and implement strategies to achieve desirable claims outcomes, working closely with internal and external stakeholders.
  • Accurately update claim files, ensuring all relevant information is recorded and communicated effectively.
  • Participate in on-the-job and formalized training, developing your skills and knowledge in legislation, policies, and processes.
About You
  • You have a growth mindset and a desire to build your skills and knowledge.
  • You are a strong communicator, able to work effectively with internal and external stakeholders.
  • You have critical thinking abilities and are innovative in your approach to problem-solving.
  • You are committed to delivering exceptional customer service and achieving desirable claims outcomes.
What We Offer

We stand together as equals, celebrating diversity and inclusion in our workplace. We offer a range of benefits, including:

  • A vibrant, collaborative, and innovative team culture.
  • Flexibility to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

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