Digital Support Specialist

7 days ago

Leongatha, Australia beBeeCustomer Full time $70,379 - $77,422
Job Opportunity

We are seeking a skilled professional to fill the role of Service Desk Officer. This position is perfect for someone who enjoys working with a wide range of people, solving issues and providing exceptional customer service.

This role involves being the first point of contact for technology support queries, including:

  • Providing outstanding customer service
  • Support for staff devices and corporate equipment
  • Managing and maintaining the Service Desk, including resolving, triaging and escalating calls and service request tickets as appropriate
  • Maintaining Council's mobile phone fleet and accessories
  • Onboarding, training and induction of staff to Council's corporate network and operations
  • Maintaining accurate IT documentation

This is an exciting opportunity for someone who is highly organized, able to work effectively in a team environment and has strong communication skills. You will be responsible for monitoring customer satisfaction levels and ensuring that all technology support queries are resolved efficiently and effectively.

About You
  • You enjoy working with a wide range of people and get a buzz from solving people's issues
  • You have experience in a customer service and administration role and/or a certificate in business administration
  • You have strong communication and administrative skills, high work ethic, are curious and open to taking on a challenge
About Us

Our organization offers a friendly and professional workplace with values-based leadership. We put our customers at the centre of all we do and strive to deliver exceptional projects and services to our community.

We value Accountability, Customer Focus and Excellence in everything we do and how we do it. We seek like-minded colleagues to join our team who are committed to these values and culture.

Why You'll Love Working with Us
  • Work-life balance with flexible working arrangements
  • Rostered Days Off offered for full-time roles
  • Ongoing training and professional development opportunities

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