Virtual Autism Support Team Member

4 days ago

Melbourne, Victoria, Australia beBeeTriage Full time $70,000 - $85,000
Autism Connect Triage Coordinator Job Description

The Autism Connect Triage Coordinator plays a vital role in managing the intake of calls, IT and process solutions for our team of Autism Connect Advisors.

Key Responsibilities:
  • Manage overflow calls between 11am and 5pm, triaging the urgency of each call and arranging for a callback.
  • Monitor staff availability and support the team with requests to respond to different tasks on the roster where necessary.
  • Monitor the team group chat and support a positive virtual team environment, escalating any issues as they arise appropriately.
  • Provide meeting coordination including team meetings, manager meetings, individual and group supervision, and training.
  • Provide IT troubleshooting for the team, acting as the first point of contact for team IT issues and escalating where appropriate.
  • Take ownership of IT small-project enhancements that occur, as well as identify and implement any continuous improvement enhancements.
Requirements:
  • Tertiary qualifications in IT/information systems, business, social work, or community sector development, or demonstrated equivalent experience.
  • Experience using multiple technologies, especially telephony and customer relationship management (CRM) systems.
  • Knowledge of business processes and/or CRM systems and/or development and delivery of IT solutions.
  • Strong customer service and interpersonal skills, with the ability to manage personal responses and professional boundaries.
  • Ability to learn or maintain a high level of IT user skills to navigate multiple interfacing platforms within the role daily.
  • Ability to problem solve with reflective thought and consideration.
  • Autistic community focused.
  • Ability to foster an inclusive workplace where diversity and individual differences are accepted and valued.
Benefits:
  • Access to a holistic employee assistance program (EAP) for staff and their household members.
  • Personal and professional development opportunities.
  • Flexible working arrangements.

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