Key Player in Customer Success

5 days ago

Alton Downs, Australia beBeeConsultant Full time $61,000 - $87,000
Customer Service Consultant Job Description

This is a full-time role, reporting directly to the Customer Experience Team Lead. We are seeking a skilled and enthusiastic Customer Service Consultant to join our team.

The successful candidate will be responsible for managing customer orders, inquiries, and providing top-notch support via phone, email, and other channels. A key aspect of this role is fostering strong relationships with customers and internal stakeholders, ensuring seamless communication and problem resolution.

In addition to these responsibilities, the ideal candidate will possess excellent communication and administrative skills, with the ability to work effectively in a fast-paced environment.

  • Main Responsibilities:
  • Process customer orders and inquiries efficiently, maintaining high accuracy.
  • Communicate supply information, product updates, and substitutions, collaborating with cross-functional teams.
  • Maintain accurate data for seamless communication across teams.
  • Respond promptly to customer contacts via phone, email, and other channels, meeting productivity standards.
  • Provide first-level support for customer systems, including troubleshooting and resolving issues.
  • Build strong customer relationships, offering product information, alternatives, and solutions.
  • Support sales teams with customer inquiries and identify opportunities for process improvements.
Requirements

To be successful in this role, you will need:

  • A proven track record in a similar customer-focused role, with a demonstrated ability to build and develop rapport with both internal and external customers.
  • Strong time management skills and the ability to perform under pressure.
  • Excellent communication, administrative, and problem-solving abilities.
  • Proficiency in MS Office, with experience in CRM software preferred.
  • A detail-oriented, customer-focused, and can-do attitude.
  • A collaborative, team-oriented approach with a mindset for continuous improvement.
What We Offer

We offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to make a positive impact on people's lives.

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