Current jobs related to Customer Experience Reporting Expert - Alton Downs - beBeeSenior

  • Customer Experience Manager

    2 weeks ago

    Alton Downs, Australia beBeeCustomerExperience Full time $55,000 - $83,000

    Customer Experience SpecialistAt our organization, we strive to deliver exceptional customer experiences through seamless interactions. We are seeking a dedicated Customer Experience Specialist to join our team in Springvale.This role is critical in ensuring that customers receive timely and accurate responses to their inquiries. You will be responsible for...

  • Business Intelligence Reporting Analyst

    2 weeks ago

    Alton Downs, Australia beBeeData Full time $100,000 - $150,000

    Job Title: Senior CX Reporting SpecialistJob OverviewThis role involves conducting forecasting and capacity planning to ensure optimal staffing levels. It requires effective communication skills, a strong analytical mindset, and the ability to work with cross-functional teams to align on CX goals and staffing requirements.The successful candidate will...

  • Key Player in Customer Success

    2 weeks ago

    Alton Downs, Australia beBeeConsultant Full time $61,000 - $87,000

    Customer Service Consultant Job DescriptionThis is a full-time role, reporting directly to the Customer Experience Team Lead. We are seeking a skilled and enthusiastic Customer Service Consultant to join our team.The successful candidate will be responsible for managing customer orders, inquiries, and providing top-notch support via phone, email, and other...

  • Customer Services Consultant

    3 weeks ago

    Alton Downs, Australia Essity Full time

    Customer Services Consultant – B2BFixed Term Contract to 31 December 2026At Essity, we are committed to providing care, comfort, and confidence for our customers every day. We are looking for a dedicated Customer Service Consultant to join our Customer Experience Team in Springvale.This role is essential in delivering a seamless and differentiated customer...

  • Customer Service Consultant

    3 weeks ago

    Alton Downs, Australia Essity Full time

    Customer Service Consultant – Consumer CareAt Essity, we are committed to providing care, comfort, and confidence for our customers every day. We are looking for a compassionate and dedicated Customer Service Consultant to join our Consumer Care Team in Springvale.This role is essential in delivering a seamless and empathetic customer experience, fostering...

  • Strategic Customer Ambassador

    2 weeks ago

    Alton Downs, Australia beBeeAccount Full time $32,000 - $42,800

    We are seeking an experienced Account Representative to join our organization. As a key member of our team, you will be responsible for fostering strong relationships with customers to achieve individual objectives and targets.Key ResponsibilitiesMaintain and increase the number of vehicle renewals.Work with the Account Manager to provide account plans to...

  • Manufacturing Proposal Specialist

    2 weeks ago

    Alton Downs, Australia beBeeEngineering Full time $100,000 - $150,000

    Proposal Engineer—ManufacturingThe Role Involves Detailed Analysis of RFQsThis position entails scrutinizing Request for Quotations (RFQs) and pinpointing necessary clarifications from clients. A suitable candidate should possess hands-on experience in crafting layouts/cutting plans, estimating costs, and preparing technical and commercial proposals...

  • Administration Officer

    3 weeks ago

    Alton Downs, Australia Toll Group Full time

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Administration Officer

    3 weeks ago

    Alton Downs, Australia Aboriginal Health Council of Western Australia Full time

    About Toll GroupAt Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Proposal Engineer—Manufacturing

    2 weeks ago

    Alton Downs, Australia Elite Steel Full time

    1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.(Mechanical)No. of Positions: 01Location: Head Office, LahoreDivision: Engineering, Procurement and ConstructionRequirements: Advanced knowledge in costing of Static Process Equipment i.e., Pressure Vessels, Heat Exchangers, Process Skids and Storage...

Customer Experience Reporting Expert

2 weeks ago

Alton Downs, Australia beBeeSenior Full time $90,000 - $120,000

Job Overview

Senior CX Reporting Specialist

We are seeking a Senior CX Reporting Specialist to join our team. This role will play a crucial part in ensuring optimal staffing levels by conducting forecasting and capacity planning.

The ideal candidate will have experience in data analysis, reporting, and customer experience-related roles. A bachelor's degree in business Analytics, Statistics, Information Systems, or a related field is required. A master's degree is an added advantage.

Key Responsibilities:

  • Conduct forecasting and capacity planning to ensure optimal staffing levels.
  • Support scheduling and make real-time adjustments to meet service demands effectively.
  • Monitor and report on key performance metrics to drive operational efficiency.
  • Work closely with cross-functional teams to align on CX goals and staffing requirements.
  • Enhance reporting processes and tools through automation and advanced data analysis.

This role requires strong analytical skills and excellent communication abilities to work effectively with cross-functional teams.

Benefits and Qualifications

Required Skills and Qualifications:

  • Bachelor's degree in business Analytics, Statistics, Information Systems, or a related field.
  • At least 2 or 3 years of experience in data analysis, reporting, or customer experience-related roles.
  • Good English language skills and knowledge in advance Excel, SQL, Power BI/Tableau, Python or R (optional but preferred), and CRM systems.

Preferred Skills:

  • Mastery in Excel, SQL, Power BI/Tableau, Python or R.
  • Excellent analytical and problem-solving skills.