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Automotive Product Support Specialist

3 weeks ago


Mandurah, Western Australia beBeeJob Full time $45,000 - $60,000
Automotive Parts Interpreter Job Description

The Automotive Parts Interpreter plays a vital role in assisting our DIY and trade customers with technical product support.


Key Responsibilities:
  • Provide expert automotive parts/mechanical knowledge to support customer queries
  • Build effective customer relationships through excellent communication skills
  • Utilize up-to-date product information to problem-solve and maximize sales
  • Commit to delivering genuine service, creating lasting impressions and moments that matter for customers
  • Work efficiently in a fast-paced phone-based customer service environment
  • Strive to maintain a safe work environment for yourself, teammates, and customers
Requirements:
  • Have a strong safety mindset and commitment to providing a safe work environment
  • Demonstrate experience in the automotive parts or mechanical industry
  • Be an exceptional customer service professional with some sales experience
  • Comfortably communicate complex technical information in both technical and non-technical terms
  • Exhibit natural problem-solving skills and be solution-focused
  • Proficient in using computers and computer programs
  • Be a team player who can also work independently
  • Hold a valid driver's license (manual preferred)
  • Be available to work agreed schedules and have flexibility to adapt to changing demands

Please note that this role requires lifting, bending, climbing, and safe driving.

Benefits:
  • Competitive salary and benefits package
  • Employee recognition and reward programs
  • Flexible work-life balance
  • Ongoing training and career development opportunities
  • A supportive and inclusive team environment
  • Employee Assistance Program
  • Parental leave top-up allowance
  • Paid volunteer leave