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Digital Program Coordinator
2 months ago
About the Opportunity
We're seeking a driven Digital Program Coordinator to support our E-Commerce and Loyalty Reward Programs. As the go-to person for both retailers and shoppers, you'll ensure smooth operations and resolve any issues with speed and efficiency.
In this Role
- Collaborate with cross-functional teams to implement state-specific online pricing policies.
- Assist in onboarding retailers and manage account setups.
- Resolve shopper inquiries through live chat, phone, and email, while also closing sales leads.
- Handle retailer and shopper conflict resolution, ensuring timely processing of orders.
- Manage refunds, chargebacks, and maintain up-to-date product and pricing information.
- Drive business growth by actively promoting outbound sales programs.
- Keep the eCommerce budget tracker up to date and accurate.
You're Likely a Match If
- Strong written and verbal communication skills.
- Advanced computer skills and the ability to thrive under pressure.
- Experience in outbound selling is a plus.
- Excellent multitasking, time management, and problem-solving abilities.
- A proactive, fast learner eager to grow in the digital space.
- Experience in the liquor industry is desirable.
Life at Metcash
Experience a supportive and flexible work environment. We are a FlexReady accredited workplace.
Enjoy a 5th week of annual leave every year after your first year.
Benefit from 2 well-being days and 1 volunteer day annually.
An abundance of learning, development, and career growth opportunities.
12 weeks of gender-neutral paid parental leave for primary carers.
Proudly awarded "Bronze Employer for LGBTQ Inclusion".
Recognised as 45th in the global "Equileap Top 100" for initiatives on gender equity.
A neutral gender pay gap of under 5% as published by WGEA
Gold accreditation by Mental Health Australia.
Incredible value discounts and perks through our team member app, "Our Local".