Senior Claims Consultant
3 weeks ago
We are seeking a highly skilled and experienced Senior Claims Consultant to join our team at Tal Services Limited. As a Senior Claims Consultant, you will be responsible for the proactive management of a portfolio of complex life insurance claims in accordance with our claims philosophy, claims handling procedures, policy terms & conditions, and legislative and regulatory requirements.
Key Responsibilities:- Provide support to the team, providing guidance on the claims management process, procedures, contract requirements, and role modelling effective case management.
- Manage a portfolio of complex life insurance claims in a proactive, cost-effective manner.
- Ensure accurate claim assessment in line with policy terms and conditions.
- Gather and interpret relevant information to form an appropriate claims strategy.
- Effectively determine correct benefit entitlement, ensuring that legitimate claims are paid in a timely manner.
- Work collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services, and other stakeholders.
- Provide support to the team, through guidance on the claims management process, procedures, contract requirements.
- Role model effective case management and best practice portfolio management.
- On an as-needs basis, support the Team Manager with the development of less experienced Claims Consultants.
- Demonstrated experience in a similar role (involving life, lump sum, trauma, and income protection claims assessment) in the Financial Services/Insurance Industry.
- Relevant tertiary qualifications in a related field (desirable).
- Ability to build rapport and empathy with customers during difficult times.
- Medical, vocational, or rehabilitation background (desirable).
Tal Services Limited values diversity in all its forms and is committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don't check every box in the criteria above, we encourage you to apply today or get in touch with us here.
We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
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Sydney, New South Wales, Australia Tal Services Limited Full time{"title": "Senior Claims Consultant", "description": "Job SummaryWe are seeking a highly skilled Senior Claims Consultant to join our team at Tal Services Limited. As a Senior Claims Consultant, you will be responsible for the proactive management of a portfolio of complex life insurance claims in accordance with our claims philosophy, claims handling...
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