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APS5 Case Coordinator
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We are seeking an APS5 Case Coordinator to join our Indigenous Service Delivery team in the Contact & ISDS Section, Service Delivery Branch. The successful candidate will be responsible for providing culturally appropriate case management support to Aboriginal and Torres Strait Islander applicants aged 55 and over, and Aboriginal and Torres Strait Islander applicants who request support through the ISDS team.
Key Responsibilities- Apply the National Redress Scheme for Institutional Child Sexual Abuse Act 2018 and relevant policies, procedures, and guidelines to all interactions
- Organize workflow and escalate risks and issues when needed, under limited direction
- Provide culturally appropriate support through the application process, to assist applicants and their Redress Support Services
- Communicate with applicants confidently using trauma-informed principles
- Work as part of a team, managing a case load of sensitive and complex applications
- Use case management software to progress applications and keep accurate and comprehensive records
- Australian citizen
- Current or ability to obtain baseline federal clearance
- Experience with case coordination in a call centre
- Trauma-informed training and experience
DFP Recruitment Services is a leading provider of recruitment services to the federal government. We are committed to providing a high level of service to our clients and candidates, and we welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disability.