Experienced Technical Support Specialist
1 day ago
Job Title: Experienced Technical Support Specialist
Role OverviewThe experienced technical support specialist will be responsible for providing expert guidance and mentorship to junior team members ensuring timely resolution of escalated tickets and adherence to service level agreements.
Key Responsibilities- Technical Guidance: Provide in-depth guidance to junior team members on complex problem-solving and automation best practices.
- Team Collaboration: Foster regular team discussions to identify skill gaps, encourage knowledge sharing, and promote continuous professional development.
- Ticket Resolution: Monitor progress on ticket resolution, SLA adherence, and system performance metrics to ensure alignment with managed services objectives.
- Process Enhancement: Implement best practices in ticket management and workflow efficiency to enhance overall service quality.
- Australian Citizenship: Applicants must be Australian citizens.
- Security Clearance: Eligible to obtain baseline security clearance.
This is an exceptional opportunity to join a collaborative culture that values innovation, teamwork, and connection. We offer a modern work environment equipped with all the necessary tools for success.
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