Senior Client Service Manager Position

2 days ago

Brisbane, Queensland, Australia beBeeClientService Full time $120,000 - $129,900
Job Opportunity

Mclean Care, a leading not-for-profit aged care provider with a strong legacy of over 65 years, values compassion, dignity, and respect in everything it does. We are looking for an experienced Senior Client Service Manager to join our Home and Community Services team.

This is a unique opportunity for a strategic leader who champions exceptional client outcomes, drives innovation in service delivery, and leads a multidisciplinary team dedicated to making a meaningful difference each day.

The ideal candidate will be a data-driven leader who thrives in a dynamic, high-volume environment, combining a strategic mindset with the ability to dive deep into analytics and translate complex data into actionable insights that deliver real impact for clients and staff.

About the Role:
  • To develop and implement data-driven workforce plans that align with service demand, compliance, and operational objectives.
  • To oversee end-to-end forecasting, scheduling, and rostering within a complex 24/7 care environment.
  • To utilise systems such as OneTouch, UKG, and Riskman to deliver real-time insights into workforce utilisation, turnover, productivity, service gaps and recruitment forecasting.
  • To identify, analyse, and address reporting gaps to drive continuous improvement and evidence-based decision-making.
Requirements:
  • Proven experience in workforce planning and analytics, ideally within a complex model, with a track record of balancing client needs and achieving financial targets.
  • Strong skills in developing, interpreting, and presenting workforce reports, with a focus on identifying service gaps and implementing data-driven strategies to optimise performance and service delivery.
  • Demonstrated ability to lead, mentor, and develop high-performing teams—fostering a culture of collaboration and continuous improvement that aligns with organisational values.
  • A passion for client-centred excellence, continuous improvement, and operational efficiency, ensuring that every client interaction is underpinned by robust systems and insights that deliver consistent, high-quality care.
  • Exceptional communication and stakeholder engagement skills, with the confidence and credibility to collaborate effectively with multidisciplinary teams, internal stakeholders, and external partners.
  • Tertiary qualifications in health, community services, aged care, or a related field.

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