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Home Assessment Team Lead

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Brisbane, Queensland, Australia beBeeHomeAssessment Full time $80,000 - $100,000
Job Title: Home Assessment Team Lead

About the Role:
The Home Assessment Team Lead is responsible for guiding and overseeing a team of professionals in conducting virtual assessments of properties, ensuring high scope accuracy and end-to-end management of claims assigned to them.

Key Responsibilities:
  • Embed a culture of accountability and transparency within the team.
  • Create an operational setting that connects people to the delivery of strategy and risk management.
  • Identify opportunities to improve the operating rhythm, intertwining people, process and systems to deliver high fidelity customer, employee and business experience.
  • Achieve execution excellence through disciplined execution, agility and clear KPIs.
  • Develop and foster new capabilities to create sustainable growth.

Coaching and Continuous Improvement:
  • Provide continuous coaching to team members in areas such as scoping accuracy, cost validation, compliance, project coordination and management, virtual assessing software usage and virtual assessment techniques.
  • Offer constructive feedback for continuous improvement and increased capability.
  • Operate within and improve the Home Claims Operating Model through interpretation of operational reporting and supplied analytical information to support daily, weekly and monthly priorities.

People Leadership:
  • Lead, monitor and inspire the team to execute a high standard of service and process adherence.
  • Manage team members in accordance with company policies and employment laws, applying HR procedures (e.g., safety, wellness and health, workplace behaviour, performance improvement).
  • Demonstrate and advocate a commitment to the company values.
  • Provide guidance and support to team members to enhance skills and achieve career goals.
  • Handle escalated claims, complaints and other matters of complexity.
  • Evaluate performance, set clear expectations, and work with team members to identify and achieve targets.

Cost Control:
  • Implement cost control strategies to deliver cost outcomes to plan.
  • Refine existing cost control strategies in line with business objectives.
  • Identify areas of improvement throughout the Home Claims Value Chain.

Relationship Management:
  • Build and maintain relationships with internal and external stakeholders.
  • Provide constructive feedback to stakeholders.

Performance and Progress Reporting:
  • Contribute on-the-ground insight to development and implementation of strategic and operational activities to improve claims performance.
  • Provide input into ongoing process and system development.
  • Assist in staffing requirements and recruitment.
  • Track, monitor and report on KPIs, ensuring productivity and quality metrics meet internal expectations.

What Experience You'll Bring:
  • Proven ability to lead, manage, coach and mentor a team.
  • Strong change-agility.
  • Previous estimating experience preferred.
  • Exceptional time management and organisational skills.
  • Strong verbal communication skills, effective with both customers and industry professionals when negotiating best business outcomes.
  • Strong, accurate written communication skills, including report writing.
  • Minimum 2 years' experience in Home Assessing or Building Industry.
  • Demonstrated experience in building effective business relationships with multiple stakeholders.
  • Insurance experience preferred, but not essential.
  • Operational reporting literacy.

Benefits:
  • We recognise high performance and reward our people for their hard work through bonuses and other perks.
  • Options for leave - volunteer days, paid parental leave and the opportunity to purchase additional leave.
  • Lifelong learning and professional development opportunities.
  • Involvement in volunteering, fundraising and donation opportunities through our community programs.
  • Wellbeing resources, mental-health support and fitness discounts.
  • Celebrate the wins - access to on-site events, family days and annual celebrations.
  • Save money - discounts on insurance products and partnerships with retailers and providers.
  • An employee rewards and recognition platform with personalised rewards, peer-to-peer recognition and exclusive discounts.

About Us:

We are a leading motor and home insurer providing insurance products and solutions to safeguard a brighter future for customers and community.

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