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Home Assessment Team Lead

2 weeks ago

Brisbane, Queensland, Australia beBeeTeamLeader Full time $92,380 - $124,950
Job Description

The team leader is responsible for guiding and overseeing a team of professionals in the delivery of high-quality services.

Key Accountabilities
  • Embedding company values and culture with accountability and transparency.
  • Creating an operational setting that connects people to the delivery of strategy and management of day-to-day risks.
  • Managing complexity through continuous improvement of processes, systems, and teams.
  • Executing business objectives through disciplined execution, agility, and clear KPIs.
  • Developing and fostering capabilities to create sustainable growth.
Coaching and Development
  • Coaching team members on areas such as scoping accuracy, cost validation, compliance, project coordination, and virtual assessment techniques.
  • Providing constructive feedback for continuous improvement and increased capability.
  • Operating within and improving the home claims operating model through interpretation of reporting data.
Leadership and Management
  • Leading, monitoring, and inspiring the team to execute a high standard of service and process adherence.
  • Managing team members in accordance with company policies and employment laws.
  • Demonstrating and advocating commitment to company values.
  • Providing guidance and support to enhance skills and career goals.
  • Handling escalated claims, complaints, and complex matters.
  • Evaluating performance, setting clear expectations, and working with team members to identify and achieve targets.
Cost Control and Optimization
  • Implementing cost control strategies to deliver cost outcomes to plan.
  • Refining existing cost control strategies in line with business objectives.
  • Identifying areas of improvement throughout the value chain.
Relationship Management and Communication
  • Building and maintaining relationships with internal and external stakeholders.
  • Providing constructive feedback to stakeholders.
Performance Reporting and Insights
  • Providing on-the-ground insight to contribute to development and implementation of strategic activities.
  • Providing input into ongoing process and system development.
  • Tracking, monitoring, and reporting on KPIs to ensure productivity and quality metrics meet expectations.
Requirements
  • Experience managing a team of professionals and operating effectively as part of a team with accountability for business results.
  • Proven ability to lead, manage, coach, and mentor a team.
  • Strong change-agility and adaptability.
  • Previous estimating experience preferred.
  • Exceptional time management and organisational skills.
  • Strong verbal communication skills, effective with customers and industry professionals.
  • Strong written communication skills, including report writing.
  • Minimum 2 years' experience in Home Assessing or Building Industry.
  • Demonstrated experience in building effective business relationships with multiple stakeholders.
  • Insurance experience preferred but not essential.
  • Operational reporting literacy.
Benefits
  • Awarded for hard work and dedication.
  • Options for leave, volunteer days, paid parental leave, and purchasing additional leave.
  • Grow and develop professionally through learning opportunities.
  • Give back to the community through volunteering and fundraising opportunities.
  • Take care of physical and mental well-being through resources and support.
  • Celebrate achievements through events and celebrations.
  • Save money through discounts on insurance products and retailer partnerships.
  • Employee rewards and recognition platform.