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Highly Skilled Technical Support Specialist Wanted
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team. This is an exciting opportunity for a seasoned professional to take on a leadership role in providing exceptional technical support to customers.
Responsibilities- Provide expert-level technical support via phone, email, and ticketing systems to ensure timely and effective resolution of customer issues.
- Collaborate with cross-functional teams, including engineering and product management, to identify and resolve complex technical problems.
- Develop and maintain knowledge base articles, FAQs, and other documentation to improve the overall customer experience.
- Stay up-to-date with industry trends and emerging technologies to provide innovative solutions to customers.
- Minimum 5 years of experience in technical support or a related field.
- Strong understanding of distributed systems, microservices architecture, and container orchestration tools.
- Excellent problem-solving skills, with the ability to analyze complex technical issues and develop creative solutions.
- Effective communication and interpersonal skills, with the ability to work with diverse stakeholders at all levels.
- Bachelor's degree in Computer Science, IT, or a related field.
- Competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- Collaborative and dynamic work environment.
- This is a full-time position, with a regular schedule of Monday to Friday.
- The ideal candidate will be based in Melbourne, Victoria, Australia.
- Mid-Senior level
- Full-time
- Information Technology
- Industries IT Services and IT Consulting
