Regional Operations Director

2 weeks ago

Melbourne, Victoria, Australia beBeeHvac Full time $120,000 - $180,000
Job Opportunity:

The position of Branch Manager is available, focusing on leading local HVAC service operations. The successful candidate will be responsible for customer relationships and frontline workforce performance.

This role encompasses delivering branch-level outcomes across safety, service quality, financial performance, and team engagement.

The Branch Manager will drive continuous improvement in systems and compliance, ensure proactive maintenance delivery, and foster a culture of accountability and care.

Main Responsibilities:
  • Maintain strong client relationships through regular visits and communication.
  • Motivate staff to achieve team goals and objectives.
  • Ensure 100% compliance with contracted preventative maintenance obligations and repair methods.
  • Adhere to legislation, allocated and planned contract hours, and company expectations.
  • Implement workforce planning principles to maximize field performance.
  • Achieve revenue, gross margin, overheads, and base profit budgets.
  • Develop strategies for growth as outlined by the Service Manager and in line with business targets/strategies.
  • Identify and implement local growth strategies to increase growth in maintenance base and pull-through work.
  • Deliver company standards in relation to presentation, productivity, and profitability.
  • Evaluate and implement strategic requirements as determined by the General Manager/Aftersales Manager.
  • Enhance reporting strategies and disciplines.
  • Formulate budgetary plans and complete necessary templates on a monthly/annual basis.
  • Monthly forecasting (accuracy, timeliness).
  • Strategically manage to ensure efficiency gains across portfolios, employees, and utilization.
Requirements:
  • Prior experience in managing technical teams in HVAC or a similar field.
  • Ability to develop and implement budgets.
  • Skilled in chairing team meetings and facilitating the review of deliverables.
  • Strong ability to develop and deliver operational delivery and margin improvement strategies.
  • Proficiency in creating presentations and report writing.
  • Well-developed analytical skills with extensive knowledge of HVAC and related industries.
  • Ability to bridge workforce planning and service delivery despite conflicting priorities.
  • Acts swiftly and recalibrates with data support, maintaining a can-do attitude.
  • Morale lifter who encourages team unity and values each individual's contribution.
  • Open to constructive feedback and considers input from others.
  • Demonstrates leadership by example, motivating and communicating effectively with the team.
  • Empowers others and encourages participation, resolving conflicts constructively.
  • Strong customer relationship skills with urgency in addressing customer needs.
  • Excellent interpersonal skills, achieving outstanding productivity from the team.
Benefits:
  • Competitive salary package + Full-time opportunity.
  • Stable job + Ongoing training and development opportunities.
  • Inclusive work environment + Supportive management team.

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