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Healthcare Reception Specialist
2 months ago
Position Overview: Our esteemed medical client is seeking a dedicated and experienced Medical Receptionist to join their team in a full-time capacity. While prior experience in a medical environment is preferred, it is not a strict requirement. Exceptional customer service skills and a solid background in administration are essential for this role.
Role Responsibilities:
- Act as the first point of contact for patients, delivering a professional and welcoming image of the practice.
- Handle inquiries regarding administrative and health-related matters promptly and courteously.
- Provide support to administrative and nursing staff as needed.
- Assist in the onboarding process for new administrative personnel.
- Ensure that all office documentation is accurately completed and maintained.
- Uphold confidentiality regarding patient and practice information, discussing it only with authorized personnel.
- Offer backup support to other administrative roles to maintain seamless client service.
- Manage communications via telephone and documentation, ensuring alignment with practice protocols.
- Participate in ongoing professional development and training opportunities.
- Maintain comprehensive training records.
Essential Qualifications:
- Outstanding customer service abilities, particularly in managing sensitive inquiries both in person and over the phone.
- Demonstrated administrative proficiency.
- Experience in the healthcare sector is advantageous, especially in a surgical office setting.
- Proficient in adapting to new systems, with experience in Microsoft Office and other computerized processing tools.
- Excellent verbal and written communication skills, with the capacity to engage with individuals from diverse backgrounds empathetically.
- Proven ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Experience in processing patient payments and submitting claims to relevant authorities.
- Familiarity with scheduling surgical appointments and providing necessary pre-procedure information.
- Meticulous attention to detail.
- Ability to collaborate effectively with team members to achieve organizational goals.
If you possess the relevant skills and are interested in this opportunity, we encourage you to submit your application. At Randstad, we are committed to promoting equal employment opportunities and fostering a diverse workplace.
