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Genetic Counselling Patient Services Coordinator

2 months ago

Sydney, New South Wales, Australia Monash IVF Group Full time
About the Role

We are seeking a highly skilled and compassionate Genetic Counselling Patient Services Coordinator to join our team at Monash IVF Group. As a key member of our team, you will play a vital role in delivering exceptional customer service to our patients requiring genetic counselling.

Key Responsibilities
  • Support the national Genetic Counsellor team to ensure professional, efficient, and empathetic service is provided to our patients.
  • Work with the Genetic Counselling Team, IVF Specialists, Laboratory staff, and patients to support the delivery of a smooth process for individuals and couples having IVF treatment, accessing prenatal services, undergoing reproductive carrier screening, and other genetic tests.
  • Receive and process IVF referrals, appointments, and medical records, and obtain relevant consents.
  • Book genetic counselling/clinical geneticist appointments as appropriate for PGT, IVF, prenatal, and other genetic counselling patients, and update and maintain accurate patient records.
  • Provide quality administrative support to the genetic counselling team, including sending letters, organising billing, reviewing invoices, and informing patients about required information for their genetic counselling appointments.
  • Obtain and review referrals and reports, and in association with lead genetic counsellors, triage to clinical team.
  • Manage genetic counselling databases, calendars, and update policies and procedures.
  • Triage and assist with phone and email enquiries regarding services provided by the genetic counselling team.
  • Coordinate, minute take, and manage intradepartmental team meetings.
  • Accurate data entry into the patient management system.
Requirements
  • Highly skilled and demonstrable medical/specialist reception and administrative experience.
  • Experience in science or a related health discipline is strongly desired.
  • Excellent telephone manner.
  • Exceptional computer and IT skills, Microsoft Office Suite essential.
  • Strong attention to detail.
  • Ability to work cohesively within a multi-disciplinary team.
  • Superior time management skills with proven ability to multitask.
  • A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create.
  • Relevant working experience in health services.
  • An understanding of the role and responsibilities of a Genetic Counsellor is highly desirable.
  • Highly organised with excellent time management, attention to detail.
  • High level of initiative.
  • Able to work cohesively with a multi-disciplinary team.
  • Strong verbal and written communication skills.
  • Dynamic, flexible, and adaptable in a fast-paced environment.
About Monash IVF Group

We are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities provide an inspiring environment where cutting-edge technology meets compassionate care.

We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. Our hybrid working model provides the flexibility you need to maintain a healthy work-life balance, while still being a part of a vibrant and fun team.

We value each and every one of our employees and ensure all employees feel included, supported, and valued. Being part of the Monash IVF Group gives you access to many benefits, including:

  • A Learning & Development Framework that supports your professional development.
  • Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social, and financial.
  • Discounts on Monash IVF Group fertility and ultrasound services.
  • Paid IVF Leave.
  • Paid Parental Leave - 12 weeks plus superannuation.
  • Access to Fitness Passport gym membership.