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Medical Equipment Installation Specialist
3 weeks ago
The Field Service Engineer role involves installing, maintaining and repairing electronic equipment in Ultrasound and Patient Care Solutions modalities.
This position requires developing strong relationships with internal and external customers to drive customer satisfaction through service excellence.
A leading global medical technology innovator aims to improve lives in moments that matter.
Key Responsibilities- Install equipment professionally, adhering to company standards, compliance requirements, and customer needs.
- Perform preventative maintenance according to company guidelines, compliance standards, and customer requirements.
- Make timely corrective repair calls, aligned with customer contracts, and repair equipment as per company standards and customer requirements.
- Ensure completion of Field Modification Instructions (FMI's) in a timely manner.
- Inform management when response time objectives cannot be met, e.g., multiple site visits for the same problem.
- The Field Service Engineer retains ownership until the issue is resolved.
- Keep the customer, Senior Field Engineer, and service delivery manager informed on progress.
- Maintain awareness among management and commercial account managers regarding installed base developments.
- Manage time effectively based on job urgency, part availability, and customer expectations.
- Strive for proficiency in multiple modalities through continuous learning.
Effective communication and problem-solving skills are essential for success in this role. Representing the organization with pride and demonstrating a passion for customer care is crucial.
You should have a natural curiosity and strive to understand every interaction. Self-discipline and the ability to follow up on tasks and execute them are vital qualities for building trust early on.
Qualifications & Experience- An Electronic or Electrical Engineering degree, Electronics Technician certification, or equivalent electrical trade experience.
- Experience working with Ultrasound and LCS Medical Equipment is preferred.
- A strong focus on medical IT systems requires skills in TCP/IP, WIFI, and medical networks.
- Excellent verbal and written communication skills in local language and English are required.
- Ability to synthesize complex issues and communicate simply is necessary.
- Solid problem-solving skills enable you to manage conflicts, communicate issues, and propose solutions to both internal team members and external customers.
- Strong organizational and time management skills are essential.
- Travel across Pacific Islands and NZ may be required.
- Compliance with vaccination mandates is mandatory.
- A valid driver's license is a must.
- Flexible working options and hours.
- Competitive salary.
- 5 weeks leave.
- Generous leave and family policies.
- Long-term career opportunities locally and globally.
- Generous discounts for goods and services via our employee benefits program.
