Customer Service Representative
3 weeks ago
About the Role
We are seeking a dedicated and customer-focused individual to join our Tesco store team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales and service targets, and contributing to a positive and inclusive store environment.
Key Responsibilities
- Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Work collaboratively with colleagues to achieve sales and service targets, promoting products and services to customers.
- Contribute to a positive and inclusive store environment, promoting a culture of respect and empathy among colleagues and customers.
- Participate in seasonal, community, and charity events, creating a great inclusive atmosphere.
- Be knowledgeable about store performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink, and deliver profit.
What We Offer
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life's moments, big and small
Requirements
- A passion for delivering great service, greeting customers with a smile, and serving them with pride
- The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip
- To take the initiative and make decisions that are right for our customers
- Work well within a team and communicate openly with others
- Build relationships with colleagues to create a team spirit, having fun and celebrating success
- Be at work on time, well presented, and ready to be a brand ambassador
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