Customer Service Representative

3 weeks ago


Exmouth, Australia Co-op Full time

About the Role

We are seeking a Customer Team Member to join our team at Co-op. As a Customer Team Member, you will be part of a friendly team dedicated to providing great service to our customers.

Key Responsibilities

  • Provide friendly and thoughtful service to customers, responding to their queries and championing Co-op products and Membership.
  • Work together with store colleagues to solve problems for customers and members.
  • Ensure the store is safe and legal, maintaining stocked shelves and accurate prices, dates, and temperatures.
  • Help introduce new products and services, making changes feel natural and sharing experiences with colleagues.
  • Support your local community by getting involved in activities and events.

Requirements

  • A genuine care for the needs of customers and members.
  • Great people skills, with the ability to build positive relationships with customers and colleagues.
  • A positive approach to change and problem-solving.
  • The flexibility to work a range of different shifts.

Why Co-op?

  • 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
  • A pension scheme with up to 10% employer contributions.
  • Wagestream, a money management app giving you access to a percentage of your pay as you earn it.
  • 31 days of holiday, including bank holidays (pro rata for part-time colleagues).
  • Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
  • 24/7 employee assistance service.
  • YuLife, an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands.
  • Full, paid training and dedicated support for your personal development and career progression.
  • Rotas shared three weeks in advance and accessible on your phone.
  • Cycle-to-work scheme.

Building an Inclusive Workplace

We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.



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