Team Leader

3 days ago


Coffs Harbour City Council, Australia Helping Hand Full time
About Helping Hand

Helping Hand is a dynamic and expanding company that operates a chain of cafés in various locations. Our mission is to provide exceptional customer service and high-quality food and beverages to our customers.

Job Summary

We are seeking a highly motivated and experienced Team Leader to join our Food by Helping Hand team in Coffs Harbour. As a Team Leader, you will be responsible for overseeing the daily operations of our café, ensuring that our customers receive the highest level of service, and contributing to the growth and success of our business.

Key Responsibilities
  • Leadership and Team Management
    • Train and develop team members in store processes and procedures.
    • Maintain a clean and organized workspace in accordance with Helping Hand's hygiene standards.
    • Report and communicate necessary information and feedback to the Store Manager regarding store operations.
  • Customer Service
    • Ensure that customers receive exceptional service and have a positive experience in our café.
  • Operations and Logistics
    • Assist in the preparation of food and beverages.
    • Manage inventory and supplies to ensure efficient operations.
Requirements
  • Experience
    • 1 year of experience as a team leader or supervisor in a hospitality environment.
  • Skills and Qualifications
    • Excellent communication and teamwork skills.
    • Prior barista training and skills are preferred.
    • Ability to multitask in a fast-paced environment.
    • Knowledge of food handling and safety (Food Safety Certificate is ideal but not essential).
    • Great customer service skills and passion for food and beverages.
  • Availability
    • Full-time availability 5 days a week.
What We Offer

Helping Hand offers a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced Team Leader looking for a new challenge, we encourage you to apply for this exciting opportunity.


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