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Team Leader

2 months ago

Coffs Harbour, New South Wales, Australia Whsmith Full time
About the Role

We are seeking a highly motivated and experienced Team Leader to join our Food by WHSmith team in Coffs Harbour. As a Team Leader, you will be responsible for overseeing the daily operations of our café, ensuring that our customers receive the highest level of service.

Key Responsibilities:
  • Training and Development: Train team members in store processes and procedures to ensure seamless day-to-day operations.
  • Operations Management: Maintain a clean and safe workspace in accordance with Food by WHSmith hygiene standards.
  • Reporting and Communication: Report and communicate necessary information and feedback to the Store Manager regarding store operations.
  • Food and Beverage Preparation: Assist in the preparation of food and beverages/coffees to meet customer demands.
Requirements:
  • Experience: 1 year of experience as a team leader or supervisor in a hospitality environment.
  • Communication and Teamwork: Excellent communication and teamwork skills to work effectively with colleagues.
  • Barista Training: Prior barista training and skills are preferred.
  • Multitasking: Ability to multitask in a fast-paced environment.
  • Food Safety: Knowledge of food handling and safety procedures (Food Safety Certificate is ideal but not essential).
  • Customer Service: Great customer service skills and a passion for delivering exceptional customer experiences.
  • Availability: Full-time availability 5 days a week as per the standard hours.
About Food by WHSmith

Food by WHSmith is a leading food and beverage provider in Australia, operating over twenty cafés in NSW, QLD, VIC, and SA. We are committed to delivering exceptional customer service and creating a dynamic and fast-paced work environment that is perfect for driven individuals who thrive on a challenge.

We value our people, drive for results, focus on customer satisfaction, and hold ourselves accountable for our actions. If you share our passion for delivering exceptional customer experiences and are committed to helping our business grow and succeed, we encourage you to apply for this exciting opportunity.